DBT Manager/Coordinator

Gladstone Psych & Wellness•Baltimore, MD

15d

About The Position

The DBT Manager/Coordinator oversees administrative operations and day-to-day coordination of the Dialectical Behavior Therapy (DBT) program. The role ensures efficient workflows, supports staff, and maintains administrative processes that facilitate the delivery of services. The position supervises DBT administrative staff, coordinates with DBT leadership and other departments, and serves as a resource for administrative questions and client concerns related to the administrative side of DBT.

Requirements

Strong organizational, communication, and problem-solving skills.
Knowledge of insurance verification, billing, scheduling, and documentation processes.
Ability to coordinate multiple responsibilities, train staff, and maintain confidentiality.
Proficiency with electronic records, spreadsheets, and administrative systems.
Strong leadership skills.
Ability to take initiative and work independently.
Proficiency with Google Workspace.

Nice To Haves

Experience in healthcare or behavioral health administration.

Responsibilities

Oversee daily DBT program operations, workflows, and administrative procedures.
Coordinate staff communication, meetings, onboarding, and training of DBT Administrators.
Manage client schedules, caseload tracking, group rosters, waitlists, referrals, intakes, and discharges.
Oversee administrative processes related to insurance verification, eligibility, billing, and payment tracking.
Maintain accurate documentation, program records, spreadsheets, and administrative resources.
Ensure adherence to established procedures, confidentiality requirements, and HIPAA guidelines.
Coordinate payroll-related administrative tasks and support staff with program operations.
Serve as a primary resource for administrative questions, troubleshooting, and program coordination.
Continuously improve administrative processes and procedures.
Supervise DBT administrative staff, conduct performance reviews, ensure coverage of administrative duties during team absences, and approve time cards and time-off requests.
Meet regularly with DBT leadership to provide administrative updates and coordinate on special projects.
Act as a liaison with other Gladstone departments, including billing, quality assurance, and operations teams.
Respond to and resolve client concerns related to the administrative side of DBT.