DB Sr Quality Control Analyst

Fidelity • Albuquerque, NM

9d

About The Position

The Senior Quality Control (QC) Analyst executes controls across multiple Defined Benefit operational functions in WI Client Service Operations. These controls cover DB Operations manual calculations, FinOps, and validation of custom and regulatory processes after new clients are implemented. The analyst works with business partners to design and execute controls and uses analysis to drive operational improvements.

The position is part of the broader Quality and Exception Management team within WI Client Service Operations. The team evaluates the quality of work across operations and implementation teams and provides insights to improve accuracy, reduce financial exposure, and increase client satisfaction. The role interacts with stakeholders across global operations, including frontline associates, managers, and senior leaders.

Fidelity does not provide immigration sponsorship for this position. Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles; current onsite requirements vary by role and location and may evolve. This transition does not apply to fully remote roles.

Requirements

• Bachelor’s degree in Mathematics, Finance, or Business, or equivalent work experience.
• At least 3 years of Defined Benefit calculation experience.
• Knowledge of and experience using DBcs, XTRAC, CCW, Customer WebView, FOCUS, or other relevant Fidelity systems.
• Expertise with Excel for complex calculations and extracting insights from large data sets.
• Ability to take initiative, solve problems, and design improved processes and controls.
• Critical thinking.
• Intellectual curiosity.
• Quality background.

Nice To Haves

• Strong working knowledge of the Defined Benefit regulatory environment.

Responsibilities

• Execute controls across multiple Defined Benefit operational functions.
• Perform controls covering DB Operations manual calculations, FinOps, and post-implementation validation of custom and regulatory processes.
• Collaborate with business partners to design and execute controls.
• Analyze operations and drive process and operational improvements.
• Assess work quality across operations and implementation teams and provide insights to improve accuracy, reduce financial exposure, and improve client satisfaction.
• Interact with stakeholders throughout global operations, including frontline associates, managers, and senior leaders.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior