Daytime Shelter Associate

Catholic Charities Archdiocese of Denver • Denver, CO

3h • Onsite

About The Position

The Daytime Shelter Associate position at Samaritan House, part of Catholic Charities of the Archdiocese of Denver, is responsible for maintaining structure and order within the shelter's living environment by following established procedures and guidelines. This role involves accurate and timely completion of all required documentation, including entering participant information into daily logs. The associate must stay informed about ongoing events by reading previous logs and consistently enforce shelter rules. Key responsibilities include responding appropriately to needs and crisis situations, mediating interpersonal problems, and summoning emergency personnel when necessary. The position also focuses on making volunteers and guests feel welcome, communicating with other staff to resolve participant issues, and completing necessary records and reports, both manually and on the computer. Additionally, the associate will distribute and inventory supplies, provide information and referrals, and keep their supervisor informed of shelter developments. The role requires supporting and adhering to Catholic Charities’ vision, mission, values, and Code of Ethics, reflecting a commitment to dignity and respect for all individuals. It also involves using creativity and innovation in program development and service delivery, maintaining confidentiality of participant and agency information, and ensuring regular and predictable attendance. Adherence to agency confidentiality and HIPAA expectations is mandatory. The associate will also be responsible for answering the phone, providing internal and external referrals to community partners, and assisting the safety desk with verifying urine analysis results and completing breathalyzers.

Requirements

• Experience working with people in crisis
• Ability to remain calm in stressful and/or emergency situations
• Ability to effectively communicate verbally and in writing
• Basic knowledge of word processing and typing ability to enter participant information
• Knowledge of the service population’s cultural and socioeconomic characteristics and the appropriate techniques and practices for the participant population.
• Ability to interact effectively as a team member and independently with Agency staff and with a diverse participant base.

Responsibilities

• Follows procedures and guidelines set forth in operating guidelines manual(s) to help maintain structure and order in the living environment
• Accurately and promptly completes all required documentation/data, including entering relevant participant information in daily logs before ending shift assignment.
• Maintains current knowledge of on-going events and changes by reading old logs
• Enforces shelter rules uniformly and consistently.
• Responds appropriately to needs and crisis situations, such as mediating basic interpersonal problems between participants and summoning emergency personnel
• Strives to make volunteers and guests feel welcome.
• Communicates with other staff to resolve problems with individual participants.
• Completes necessary records and reports, including on the computer or manually, as directed.
• Distributes and inventories supplies.
• Provides appropriate information and referrals.
• Keeps supervisor informed on shelter developments.
• Supports, promotes and adheres to Catholic Charities’ vision, mission, values and Code of Ethics.
• Reflects Catholic Charities’ commitment to treating all persons with dignity and respect.
• Uses creativity and innovation in program development and service delivery.
• Maintains confidentiality of participant and agency information.
• Regular and predictable attendance.
• Adheres to Agency confidentiality and HIPAA expectations.
• Is responsible for answering phone and providing internal referrals and external referrals to community partners.
• Assists safety desk in verifying urine analysis results and completing breathalyzers.

Benefits

• Extensive Paid Time Off (4 weeks accrual for new employees - increasing based on tenure) promoting work life balance.
• 15 Paid Holidays annually (shelters are 24/7, so if a holiday is worked, holiday pay is in included.)
• Sabbatical Leave Program: Employees who have completed seven years of continuous full-time service are eligible for a paid sabbatical leave to support rest, renewal, and professional or personal growth. Eligible staff may take 4 weeks of sabbatical leave.
• 403b Retirement Plan with Agency contribution of 4% & match up to 2% of annual compensation.
• Choice of 3 PPO Medical Plans (90% of employee's and 75% of dependent’s premiums is paid by Agency), Dental, & Vision starting the 1st day of the month following start date.
• May be eligible for Public Service Loan Forgiveness through Federal Student Loans and many more benefits.
• Part-time employees (20-29 hours per week) also receive paid annual leave, company paid holidays, and 403b retirement plan with agency contribution and match.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree