Daytime Program Supervisor

ALI FORNEY CENTER • New York, NY

12d • $70,000 - $70,000 • Onsite

About The Position

The Housing Daytime Program Supervisor is responsible for the daily operations of assigned housing programs, including programs serving transgender and gender-expansive youth experiencing homelessness. This position plays a critical leadership role in creating a safe, affirming, trauma-informed, and inclusive environment that supports the well-being, dignity, and independence of LGBTQ+ young people.

Requirements

• High School Diploma or equivalent required
• Minimum of two (2) years of experience in residential, shelter, supportive housing, transitional living or youth serving programs
• Minimum of one (1) year of supervisory or leadership experience including coaching, scheduling and overseeing youth-facing staff

Nice To Haves

• Experience working with LGBTQIA+ youth, young adults experiencing homelessness or other vulnerable populations
• Knowledge of trauma-informed care, harm reduction, positive youth development and crisis intervention models
• Experience participating in hiring, onboarding and training of direct care staff
• Experience supporting compliance activities, audits and quality assurance processes
• Familiarity with residential housing regulations, documentation standards and program operations
• Bilingual or multilingual skills are a plus

Responsibilities

• Create and manage monthly & daily staff schedules
• Ensure all shifts are fully covered; coordinate call outs and last minute coverage
• Participate in hiring, onboarding and training of Youth Counselors
• Provide direct supervision to Resident Advocates (7am-3pm & 3pm-11pm)
• Conduct regular supervision with Youth Counselors
• Provide real time coaching and guidance
• Address staff performance concerns and escalate as needed
• Ensure sites are safe, stocked, clean and functional
• Oversee food and supply tracking/ordering in collaboration with the Operations Team
• Ensure work orders are submitted and followed up on
• Maintain smooth day to day program flow
• Lead real-time crisis intervention and de-escalation
• Address resident concerns, grievances & conflicts
• Ensure residents are connected to services and engaging with care teams
• Provide immediate response to incidents and ensure proper documentation
• Ensure completion and accuracy of: Log books, Incident reports, Resident charts, Group notes & binders
• Support audit preparation and compliance processes
• Serve as main point of contact for daily program updates
• Communicate key issues to Director of Housing Programs
• Participate/lead treatment team & staff meetings
• Provide on-call support from 7am-7pm on scheduled workdays

Benefits

• Medical, Dental, and Vision Insurance
• 401(k) with up to a 5% employer match (vested after five years)
• Generous Paid Time Off, Sick Leave, Personal Leave, and 12 Paid Holidays
• Employee Assistance Program (EAP)
• Professional Development Opportunities
• Mission-driven, inclusive workplace culture

What This Job Offers

• Job Type: Full-time
• Career Level: management
• Education Level: High school or GED