DayBridge Partial Hospital Coordinator

HealthPartners•Saint Louis, MN

12d•Onsite

About The Position

Park Nicollet is looking to hire a DayBridge Partial Hospital Coordinator to join our Behavioral Health team! Come join us as a Partner for Good and help us make an impact on the care and experience that our patients and their families receive every day. Position Summary: The purposes of this position are: to provide program reception, client program scheduling, referral administration/information, registration, medical record and other administrative support services to designated area; and to perform related duties as assigned. This role is a resource for clients, program staff and providers regarding insurance coverage and benefits, referral/authorization requirements, coordination of benefits and preferred provider/care networks. Must possess a high degree of public contact skills with adult clients.

Requirements

High school diploma or equivalent
Graduate of a formal training program in medical reception, an equivalent program, or a customer service program
Two years experience as a medical receptionist
Two years experience in a customer service position
Two years experience in medical insurance or patient billing
Basic computer and keyboard proficiency required
Demonstrated customer service skills required
Demonstrated ability to communicate effectively by telephone and in person
Demonstrated ability to handle confidential information with discretion
Demonstrated ability to be accurate and attentive to detail
Demonstrated ability to work as a team with co-workers, providers and all customers
Demonstrated ability to organize work under pressure
Demonstrated ability to function with multiple priorities and interruptions
Knowledge of medical terminology
Demonstrated ability to systematically and skillfully respond to telephone calls and customer requests.
Demonstrated ability to verbally understand and read the English language
Demonstrated ability to write in English legibly, using correct grammar

Nice To Haves

Preferred experience with Epic registration and scheduling
Preferred experience with medical insurance and prior authorizations
Exceptional customer service skills (internal and external customers)

Responsibilities

Provide immediate attention to inquiries in person at the front desk as people arrive and provide immediate attention to answering the telephone
Schedule patient appointments and coordinate internal and external referral/authorization processes
Medical records responsibilities
Misc.