Day Trip Assistant

Naperville Park District•Naperville, IL

1d•Onsite

About The Position

Under the direct supervision of the Program Manager, the Day Trip Assistant is responsible for escorting Day Trip program participants to specified locations. This role involves facilitating the completion of waiver forms, recording attendance, distributing trip-related documentation, providing companionship, and supervising participant boarding and disembarking. The assistant is expected to provide exceptional customer service and promote District services and facilities, adhering to District customer service standards. Ongoing communication with the Program Manager regarding trip schedules and cancellations is also a key responsibility.

Requirements

High school diploma or equivalent.
Valid driver's license.
Working knowledge of basic computer software.
Ability to maintain a high level of readiness and preparedness in handling emergency situations.
Ability to display professionalism with participants.
Ability to address complaints and resolve concerns.
Must be at least 21 years old.
Possession of, or ability to obtain, First Aid, CPR, and AED certification within two (2) months of hire.

Responsibilities

Escort participants to and from day trips as assigned by the Program Manager.
Facilitate the completion of the general waiver forms prior to the start of each trip.
Record attendance throughout the day.
Distribute trip-related documentation including but not limited to event tickets and area maps.
Provide companionship for participants traveling alone.
Supervise the boarding and disembarking of participants on the motorcoach.
Provide an exceptional customer service experience and promote District services and facilities.
Demonstrate and support District customer service standards.
Maintain on-going open communication with the Program Manager to obtain updated trip schedules or cancellations.
Other duties as assigned.