Day Spa Lead

UFC Gym•Kailua, HI

22h•Onsite

About The Position

At UFC GYM, we raise the bar of what a "Big Gym" experience should be. We offer our members everything under one roof—from MMA-inspired training and robust cardio to specialized studio classes and state-of-the-art recovery. We are looking for an energetic, sales-driven, and client-focused Day Spa Lead to elevate our member experience and oversee our cutting-edge Recovery Centers. The Mission As a Day Spa Lead, you are at the intersection of Service, Science, and Sales. You will guide members through our advanced recovery modalities, help them optimize their athletic longevity, and drive studio growth by selling Recovery Center subscriptions and retail supplements. You will bring our core T.R.A.I.N. philosophy (Timely, Ready, Aware, Inspiring, Noble) to life every day.

Requirements

A strong understanding of customer service fundamentals and a proven track record in a sales-driven environment.
High motivation to hit sales performance metrics and the ability to execute successful weekend operations.
Exceptional interpersonal skills with the ability to educate members on recovery science and supplement benefits.
High school diploma or general education degree (GED).
Current dotFIT certification (or willingness to complete during onboarding).
Current CPR/AED certification (or in progress).

Responsibilities

Conduct safe, knowledgeable, and effective recovery sessions utilizing our state-of-the-art equipment and modalities.
Introduce guests and members to the Recovery Center, deliver impactful introductory sessions, and successfully sell monthly subscriptions and packages.
Ensure accurate setup and ongoing tracking of client programs, including dotFIT profiles, lifestyle supplements, and modality utilization.
Maintain a pristine, organized, and welcoming environment throughout the Recovery Center, ensuring all equipment is clean and fully operational.
Respond professionally to member inquiries, build strong relationships, and actively encourage member involvement in recovery routines.

Benefits

Bonus based on performance
Competitive salary
Free uniforms
Health insurance
Opportunity for advancement
Training & development
Tuition assistance
Free Membership Perks: Complimentary access to all our premier fitness facilities.
Flexible Scheduling: Shift options tailored around client needs and your personal availability.
Paid Training & Coaching: Comprehensive paid onboarding program covering sales fundamentals, plus ongoing 1:1 business coaching.
Certification Support: Access to online courses and certifications that provide required CEUs to keep your professional credentials active.
Comprehensive Benefits: Access to medical, dental, and vision insurance, tuition assistance, and performance-based bonuses for eligible employees.