Day Health Center Manger

PACE Southeast Michigan•Burt Township, MI

About The Position

Under the direction of the Center Director, the Day Health Center Manager is responsible for managing personnel and activities at the assigned PACE Center and providing guidance and supervision to assigned staff. The manager plans and directs center activities, contributes to departmental goals and objectives, and provides leadership and practical supervision over each participant’s plan of care, including participation in interdisciplinary team meetings. The role also supports departmental budgeting, addresses participant and employee concerns, and performs other related duties as assigned. The manager coordinates services for frail and elderly participants at the center, oversees the quality and safety of care both at the center and in the community, and helps ensure that services comply with state regulations and appropriate staffing ratios. The role works with PACE administration and operational and quality leaders to develop the program, maintain policies and procedures, and meet quality assurance standards. The work takes place in a fast-paced environment requiring flexibility and the ability to work under pressure, with possible exposure to communicable diseases.

Requirements

Bachelor’s degree required.
At least two years of supervisory experience required.
At least one year of experience working with a frail or elderly population required, including knowledge of their health, social, and behavioral problems.
Interest and ability to work in an interdisciplinary team environment.
Group leadership skills.
Skills necessary to provide care for geriatric patients.
Strong organizational and supervisory skills and the ability to handle difficult and unusual interpersonal situations effectively.
Meet the standardized competencies established by PACE Semi for the position and approved by CMS.

Responsibilities

Manage personnel and activities within the PACE Center.
Oversee staff training, schedule work hours, and assign job duties.
Supervise staff, including hiring, performance evaluation, counseling, discipline, and recommendations for termination when indicated.
Coordinate services for frail and elderly participants at the center.
Plan and direct center activities, including emergency arrangements for participants, transportation schedules, and systems for coordinating care.
Lead and coordinate the PACE Interdisciplinary Team, including clinical, therapy, home care, transportation, participant care, and clerical staff.
In collaboration with the Director of Operations and Director of Quality, coordinate day center services and activities and ensure compliance with state regulations and appropriate staffing ratios.
Engage with PACE Administration to support program development and participate in planning, developing, and implementing program goals and objectives to meet quality assurance standards.
Maintain departmental policies and procedures.
Participate in departmental budget development under the direction of the Director of Operations.
Oversee the quality and safety of participant care at the center and in the community, including at home, in nursing care facilities, and during hospitalizations.
Directly supervise Participant Care Associates and other assigned center support staff.
Serve as a liaison among disciplines, administration, and direct staff.
Investigate, monitor, and track PACE participant grievances and incidents to ensure prompt resolution.
Perform other related duties as assigned.