Dauphin Customer Service Rep. Part-Time
About The Position
As a Customer Service Representative at rabbittransit, you will be responsible for impacting someone's day in a meaningful way by helping people plan their trips, providing service information, and resolving any problems passengers may encounter. This role is essential to rabbittransit's mission of providing community members safe, reliable, and customer-centered mobility services. You will answer calls with politeness and professionalism, creating a lasting impression and fostering ridership. The position plays a pivotal part in making public transit more accessible by offering information about services and assisting with trip planning. The Authority is an equal employment opportunity employer.
Responsibilities
- Answering phone calls
- Helping people plan their trips
- Providing service information
- Resolving any problems passengers may encounter
- Answering calls with politeness and professionalism
- Offering information about services
- Assisting with trip planning
- Using computers to manage customers' trip reservations
- Resolving issues
- Handling fare collections
- Assisting at the transfer center with face to face customer service
- Contributing to community outreach
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1-10 employees
