Customer Service Rep Part Time
About The Position
Ace Handyman Services of Lincoln Way is hiring a Part-Time Customer Service Representative (CSR) to support our growing home services business. This is an in-office position ideal for someone who is professional on the phone, highly organized, and comfortable handling inbound customer calls, scheduling, and data entry in a fast-paced environment. We offer a flexible weekday schedule within business hours (8:00am–4:30pm), making this a great opportunity for candidates looking to work consistent daytime hours, including those aligning work with school schedules.
Requirements
- 3+ years of customer service experience, including handling inbound calls
- Strong phone presence with the ability to guide conversations confidently
- Excellent organizational skills and attention to detail
- Proven ability to multitask in a fast-paced environment
- Comfortable using multiple computer systems including MS Office and scheduling/dispatch software.
- Reliable, punctual, and team-oriented
Nice To Haves
- Experience in home services, construction, or trades (handyman, HVAC, plumbing, etc.)
- Experience with ServiceTitan or similar field service software
Responsibilities
- Answer inbound customer service calls and respond to inquiries professionally and efficiently
- Gather detailed project information and enter accurate notes into our ServiceTitan Field Management system
- Provide ballpark estimates and schedule service appointments
- Manage scheduling updates and communicate with field staff (craftsmen/technicians)
- Provide a positive customer experience from first contact through project completion
- Assist with general office and administrative tasks
Benefits
- Competitive salary
- Flexible schedule
- Paid time off
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
101-250 employees
