Customer Service Rep Part Time

Ace Handyman Services Lincoln Way•New Lenox (Will), IL

2d•$21 - $26•Onsite

About The Position

Ace Handyman Services of Lincoln Way is hiring a Part-Time Customer Service Representative (CSR) to support our growing home services business. This is an in-office position ideal for someone who is professional on the phone, highly organized, and comfortable handling inbound customer calls, scheduling, and data entry in a fast-paced environment. We offer a flexible weekday schedule within business hours (8:00am–4:30pm), making this a great opportunity for candidates looking to work consistent daytime hours, including those aligning work with school schedules. The 800+ Craftsmen who represent our Brand are the heart and soul of our turn-key, white-glove home repair, maintenance, and improvement service. They are skilled and experienced in many trades, but their professionalism and attention to detail is what sets them apart from others who work in the industry. Most of the projects completed are for Repeat and Referral Customers—folks truly appreciate our high level of service, and they often request additional work by asking for particular Craftsmen by name. If you take great pride in your skills and abilities and wish to join a proven, winning TEAM, please apply to the position(s) available by selecting " Show Me All Jobs " above. Ace Handyman Services is a franchise network of Independently Owned and Operated Franchises. Your application will go directly to the franchise owner, and all hiring decisions will be made by the management of that franchise. All inquiries about employment at this franchise should be made directly to the franchise owner, and not to Ace Handyman Services Corporate.

Requirements

3+ years of customer service experience, including handling inbound calls
Strong phone presence with the ability to guide conversations confidently
Excellent organizational skills and attention to detail
Proven ability to multitask in a fast-paced environment
Comfortable using multiple computer systems including MS Office and scheduling/dispatch software.
Reliable, punctual, and team-oriented

Nice To Haves

Experience in home services, construction, or trades (handyman, HVAC, plumbing, etc.)
Experience with ServiceTitan or similar field service software

Responsibilities

Answer inbound customer service calls and respond to inquiries professionally and efficiently
Gather detailed project information and enter accurate notes into our ServiceTitan Field Management system
Provide ballpark estimates and schedule service appointments
Manage scheduling updates and communicate with field staff (craftsmen/technicians)
Provide a positive customer experience from first contact through project completion
Assist with general office and administrative tasks