Datacenter Services Engineer

Expedient•Cleveland, OH

9d•Hybrid

About The Position

We are seeking a Datacenter Services Engineer to join our Service Delivery team. This position delivers network solutions, managed services and infrastructure installations that are sold to our clients and supported by our technical support teams. Occasional travel to local client sites and travel to other Expedient locations. Expedient is a managed infrastructure and cloud services provider helping businesses transform their IT operations through hybrid cloud, infrastructure modernization, and increasingly through applied AI. Expedient occupies a unique position between infrastructure operations and applied AI delivery. We hold ourselves to a clear set of values that show up in how we work every day: we exhibit passion, embrace teamwork, demonstrate accountability, show adaptability, and stay focused on results. If that sounds like the kind of team you want to build with, we would love to hear from you.

Requirements

Solid understanding and familiarity with Telco, Ethernet and Fiber connectivity, structured wiring and vendor management
Strong client services skills are an absolute must; this role works directly with our clients, so professionalism and patience are required at all times
Solid understanding and familiarity with internet technologies including: Principles of Networking, Firewalls, Microsoft Windows, VMware, Nutanix and Storage.
Devices: Juniper, Arista, Palo Alto and Cisco
Excellent written and verbal communication skills
Strong analytical and independent problem-solving skills
Ability to prioritize and manage multiple responsibilities that are time-sensitive
Ability to work independently and with a team and willingness to learn quickly
Ability to be flexible for occasional night or weekend implementation projects as needed
Ability to pass pre-employment drug screen
Must have a valid driver’s license, reliable transportation and provide proof of current personal automobile insurance to comply with company policies
Lifting - Frequently lifts lightweight items and occasionally lifts heavyweight materials such as equipment parts, hardware, and materials up to 100 lbs.
Manual Dexterity - Ability to operate tools, to work on equipment and to do equipment installations.
Must be able to climb and balance oneself on a ladder, stoop, kneel, crouch, and crawl into tight places as required.
Able to work in hot and cold temperatures indoors or outdoors as required.

Responsibilities

Installation of client services, troubleshooting the network and partnering with sales, delivery & implementation, and technical support teams
Perform Telco cross-connect installations (POTS, DS1, Ethernet, Fiber) to include data center structured wiring, client circuit demarc extensions and CPE hardware configurations
Installation and initial setup of network hardware, servers and storage devices supporting Expedient's highly scalable infrastructure
Communicate and partner with project managers, clients and internal staff at regular intervals to ensure expectations are set and that appropriate attention is being paid to projects in a timely manner
Follow implementation guidelines, processes and procedures to ensure Service Delivery standards and quality are met
Perform appropriate testing to ensure delivered services are fully functional
Interface with clients to isolate and resolve technical issues
Ensure appropriate documentation of the implementation is generated, maintained, and delivered with the implemented services for effective hand-off and transition to the Operations Support Center (OSC)