Datacenter Operations Engineer

Infosys • Tampa, FL

1d • Onsite

About The Position

In the assigned Job Role of Technology Associate, your Area Of Responsibility will be as below: Assist in coding and refinement of basic code structures in line with internal guidelines, to meet project's technical specifications. Assist in execution of test cases based on guidance and test plans, to meet functional requirements. Participate in troubleshooting and resolving production issues, to enhance system reliability. Your contribution to the team: Willingness to learn and adapt to new technologies. Ability to assist in code development, refinement and testing, adhering to guidance and best practices. Focused to develop competence for activities as part of entire SDLC life cycle. A collaborative mindset with effective communication skills. Dedication to continuous improvement and knowledge sharing.

Requirements

• Experience with Hands and feed support for Data Center operations
• Candidates must be available to work onsite on a rotating /fixed shift timings at respective Datacenter to provide support
• Candidate must be available to work on a rotating shift schedule to provide support at Datacenter
• Certifications on Data center operations and cabling
• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply.

Nice To Haves

• Willingness to learn and adapt to new technologies
• Ability to assist in code development, refinement and testing, adhering to guidance and best practices
• Focused to develop competence for activities as part of entire SDLC life cycle
• A collaborative mindset with effective communication skills
• Dedication to continuous improvement and knowledge sharing
• Experience and desire to work in a Global delivery environment
• Good Communication and Analytical skills

Responsibilities

• Assist in coding and refinement of basic code structures in line with internal guidelines, to meet project's technical specifications
• Assist in execution of test cases based on guidance and test plans, to meet functional requirements
• Participate in troubleshooting and resolving production issues, to enhance system reliability
• Hands and feed support for Data Center operations
• Rack and stack of IT devices
• Configure ILO / IDRAC on servers / network gear
• Ping tests of all ILO connections
• Install trunks and patch cords, panels and power cables as required to support additional capacity
• Perform all, IT audits, annual DC track and Tape audits
• Vendor access approval for break fix activity and facility repairs
• Provide on call support and emergency onsite coverage (may be extended time frame)
• Attend crises calls for troubleshooting cables and /or hardware issues
• Troubleshooting, isolating and repairing of all cables (SM, MM and copper)
• Participate and execute assigned change requests
• Removal and installation of parts from inside of IT hardware to include but not limited to: NIC’s, SFP’s, Memory, Hard Drives
• Removal of all patch cords from end to end of the cable path, to include both ends of patch panel connections
• Remove old hardware from equipment racks and prepare for disposal per the decommissioning process
• Removable media (disk) disposal tracking and destruction
• Blancco wipe process procedures, Shredding, ADR/ERI tracking and coordination
• Package pickup and delivery to include large shipments on the loading docks or mailrooms
• Coordinate / prepare for shipment and transfer of equipment to other locations
• Move (Lift and shift) hardware to the appropriate storage locations after HRS updated
• RMA all parts as required including tracking of those parts using HRS tool
• Hardware shipment receiving / tracking of all IT devices, and parts
• Large assets are tracked in both HRS and DC Tracks
• Collaborate with Technology team members to ensure efficient operation of the organization’s Datacenter operations environment
• Receive and respond to incoming calls, messages, emails and/or work orders regarding datacenter operations problems
• Ensure that work is carried out within agreed service levels and in accordance with project guidelines
• Explain and document technical issues in a clear way to technical teams, business stakeholders

Benefits

• Medical/Dental/Vision/Life Insurance
• Long-term/Short-term Disability
• Health and Dependent Care Reimbursement Accounts
• Insurance (Accident, Critical Illness , Hospital Indemnity, Legal)
• 401(k) plan and contributions dependent on salary level
• Paid holidays plus Paid Time Off

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level