Datacenter/NOC Support Tech 1

CherryRoad Tech Inc • Seattle, WA

14h • Onsite

About The Position

We are seeking an enthusiastic and motivated Datacenter/NOC Support Tech 1 professional to join one of our Network Operations Centers (NOC). In this on-site role based in Tukwila, WA, you will support daily NOC operations, monitor critical infrastructure, and provide frontline technical support for CherryRoad’s rapidly growing Managed Services Division. The ideal candidate has strong troubleshooting abilities, experience in a helpdesk or NOC environment, and a commitment to delivering high-quality customer service.

Requirements

• Minimum 1–2 years of experience in a Network Operations Center, IT Helpdesk, or Technical Support environment.
• Understanding of IT infrastructures, networking fundamentals, and systems monitoring.
• Experience with monitoring tools such as SolarWinds, Nagios, Nmap, Apache, or similar applications.
• Familiarity with ticketing platforms (e.g., ServiceNow or equivalent).
• Ability to troubleshoot network-related issues in a fast-paced NOC environment.
• Ability to work shift schedules, including nights, weekends, and holidays (24×7×365 operations).

Nice To Haves

• Strong analytical and troubleshooting abilities.
• Excellent verbal and written communication skills.
• Strong customer service orientation.
• Highly organized with the ability to multitask and prioritize effectively.
• Proven ability to work independently with minimal supervision.
• Broad understanding of NOC procedures, technologies, and service delivery best practices.
• Effective teamwork and collaboration skills.

Responsibilities

• Monitor data center infrastructure, networks, and critical services to ensure system availability and performance.
• Serve as the initial point of contact for client inquiries, performing triage and accurate ticket assignment.
• Follow established runbooks, troubleshooting procedures, and support workflows to resolve issues.
• Escalate infrastructure alerts and customer issues to Engineering, Management, or specialized teams as needed.
• Open, update, track, and close trouble tickets in accordance with service-level expectations.
• Generate daily, weekly, and monthly performance reports for internal teams and clients.
• Conduct routine checks on critical systems, infrastructure components, and applications.
• Communicate and coordinate with vendors (ISPs, hardware providers, etc.) to address basic infrastructure issues.
• Contribute to improving and maintaining documentation, runbooks, and standard operating procedures.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees