Databricks Engineer / Solutions Architect

Kentro • Woodlawn, MD

1d • Hybrid

About The Position

Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers' missions, fostering professional growth, and making a positive impact on our communities. We are seeking a highly skilled and certified Databricks Engineer / Solutions Architect to lead the greenfield implementation, configuration, and scaling of a new Databricks environment. In this high-impact role, you will design and build a modern data platform tailored to support Management Information and Business Intelligence (MI/BI) operations across our federal customer's extensive contact center network and regional field offices. As a dual architect and hands-on engineer, you will bridge the gap between complex data engineering, advanced data science, and executive business strategy. You will interface regularly with C-suite and executive personnel to translate complex business needs into scalable technical realities, ensuring our data infrastructure drives real-time operational excellence and predictive customer insights.

Requirements

• Bachelor’s degree in Computer Science, Data Engineering, Information Systems, or a closely related quantitative field.
• Minimum of 7–10 years of experience in data engineering, data architecture, or big data analytics.
• At least 3–5 years of hands-on experience architecting and managing enterprise-grade Databricks environments.
• Must possess at least one of the following active Databricks certifications: Databricks Certified Solutions Architect or Databricks Certified Data Engineer Professional.
• Proficient with project management and Agile delivery tracking systems (Jira, Agility, Confluence, or similar tools).
• Expert-level SQL, Python, or Scala; deep understanding of Apache Spark, Delta Lake, and cloud infrastructure integration.
• Must be a US Citizen or lawful permanent resident capable of successfully passing a background investigation to obtain a Public Trust Clearance.
• Exceptional verbal, written, and presentation skills, with a proven track record of successfully managing executive-level client relationships.
• Technical engineers and non-technical executive leadership.
• US Citizen or Green card holder
• Willing and able to obtain and maintain Public Trust Clearance
• Must meet updated ID requirements: https://www.gsa.gov/technology/it-contract-vehicles-and-purchasing-programs/federal-credentialing-services/get-appointment-help/bring-required-documents
• If you do not currently meet the ID requirements outlined, you must be willing and able to update your current forms of ID in a timely manner to complete the suitability process successfully.

Nice To Haves

• A Master’s degree is highly preferred for this level.
• Strong preference for candidates with experience handling contact center operational data.
• Direct experience with Amazon Connect (telephony streams, CTR logs, Contact Lens analytics data) is highly preferred.

Responsibilities

• Lead the end-to-end design, setup, security configuration, and deployment of a brand-new Databricks workspace environment (Delta Lake/Lakehouse architecture).
• Design, build, and optimize scalable ETL/ELT pipelines to ingest, process, and transform high-volume structured and unstructured data.
• Implement robust data governance frameworks using tools like Unity Catalog to ensure data compliance, fine-grained access control, and privacy across field offices.
• Create a unified view of the Customer Journey, mapping out touchpoints across self-service, telephony, field office visits, and digital communication channels.
• Architect data pipelines to store, process, and extract insights from both structured data (CRM tables, telephony metrics, interaction logs) and unstructured data (call transcripts, customer feedback strings, chat histories).
• Implement and manage native Databricks features covering Artificial Intelligence (AI), Machine Learning (ML), and Natural Language Processing (NLP). This includes leveraging Databricks Mosaic AI, MLflow, and LLM foundation model APIs to deploy predictive customer routing models, sentiment analysis, and automated interaction summaries.
• Act as the primary technical liaison to discover, document, and refine complex customer and business requirements.
• Regularly present technical roadmaps, platform capabilities, and predictive BI insights to executive-level personnel in a clear, non-technical manner.
• Work fluidly within product management frameworks using tools like Jira or similar Agile delivery systems to manage sprints, track backlogs, and deliver predictable technical milestones.

Benefits

• competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more.
• education reimbursement for certifications, degrees, or professional development.
• flexibility for you to take a course, complete a certification, or other professional growth and networking.
• funds for activities – virtual and in-person – e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations.
• host and attend charity galas/events.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior