Database Manager

The University of Texas at Austin•Austin, UT

4d•Onsite

About The Position

The Blanton Museum of Art at the University of Texas at Austin is known for its bold vision, from a dynamic reinstallation of the collection galleries in 2017, to the opening of Ellsworth Kelly’s monumental work of art, Austin, in 2018, and redesign of its grounds by Snøhetta in 2023, and the exhibitions and educational programs that define the museum’s role in the community. There is even more to come for the Blanton and the thousands of school and university students and visitors we serve. With a proven track record as a museum that is deeply relevant, and where education is embedded into everything we do, we have put The University of Texas at Austin, and the city of Austin, on the forefront of the visual arts. Benefits-eligible Blanton Museum of Art staff enjoy the same competitive benefits, programs and services available to University of Texas at Austin employees. Blanton staff has access to complimentary admission to the museum, selected museum events, and a 20% discount at the Museum Store. The Blanton is home to a vast array of roles matching a wide range of interests and talents. No matter the staff position at the Blanton, all contribute to the preservation of culture and history for the entire community. We invite you to view and apply for this exciting opportunity. Purpose The Database Manager is responsible for the overall administration, integrity, governance, and strategic utilization of the Blanton Museum of Art’s Tessitura CRM. This position serves as the museum’s primary Tessitura administrator and data steward, ensuring that constituent, membership, ticketing, fundraising, marketing, and financial data are accurate, secure, and effectively managed across the organization. Working collaboratively with departments including Marketing and Communications, Visitor and Volunteer Services, Membership, Finance and central UT, the Database Manager develops and maintains data standards, oversees system configuration, manages integrations, supports reporting and analytics, and provides training to staff. This position plays a critical role in supporting audience development, fundraising, visitor engagement, and institutional decision-making through high-quality data management and governance.

Requirements

Bachelor's degree in information technology, data analytics or related field.
At least three years of experience working with an enterprise database system, including customer support, technical or applications support, maintenance and troubleshooting.
Advanced proficiency in in CRM systems, Tessitura experience preferred.
Familiarity with database security standards and best practices in SQL database management.
Detail oriented with strong problem-solving and project management skills.
Proficient with SQL, Microsoft Excel, Outlook, and Word.
Strong verbal and written communication skills.
Relevant education and experience may be substituted as appropriate.

Nice To Haves

Master’s degree in information technology, data analytics, or related field.
At least 5 years of experience working with Tessitura.
Experience working in museums or cultural institutions.

Responsibilities

Develop, implement, and maintain museum-wide data governance policies and procedures.
Establish standards for data entry, constituent records, coding structures, duplicate management, and record maintenance.
Monitor and improve data quality through ongoing audits, cleanup initiatives, and validation processes.
Develop policies to ensure consistent use of constituent data across departments.
Ensure compliance with university policies, privacy regulations, PCI standards, and industry best practices.
Design and maintain dashboards, reports, and queries to support leadership and departmental decision-making.
Produce recurring reports related to attendance, membership, fundraising, marketing, admissions, retail, and visitor engagement.
Support Marketing with segmentation, audience targeting, campaign reporting, and customer journey development.
Support forecasting, budgeting, and strategic planning through data analysis.
Identify trends and opportunities using constituent and transactional data.
Work closely with Finance to reconcile transactional data and reporting.
Manage integrations between Tessitura and third-party platforms including email marketing, digital advertising, e-commerce, payment processors, analytics platforms, accounting systems, and other museum technologies.
Collaborate with Visitor and Volunteer Services on admissions, memberships, group sales, and customer service workflows.
Monitor integration health and troubleshoot issues with vendors and internal stakeholders.
Support implementation of new technologies that connect with Tessitura.
Develop documentation, standard operating procedures, and user guides.
Train new and existing staff on Tessitura functionality and data standards.
Provide ongoing technical support and troubleshoot user issues.
Promote adoption of best practices across all departments.
Other related functions as assigned.