Database Management Specialist

ACRT Services • Oklahoma City, OK

2d • Hybrid

About The Position

The Database Management Specialist reports to the Operations Manager at ACRT Inc. This position will play a key role in providing technical expertise specific to client contract needs regarding database management. This position requires a high degree of organization and excellent attention to detail.

Requirements

• Bachelor’s Degree in Natural Sciences or related field
• 2 years of experience working with computers, office equipment and data entry
• Microsoft Office Suite, especially Excel (Look-ups, Pivot Tables, etc.)
• Self-starter with excellent interpersonal skills, ability to multi-task and work independently as well as a team
• Excellent communication skills, comfortable interacting with senior management
• Demonstrated critical thinking skills and ability to exercise good judgement to make good business decisions
• Must not enjoy working independently or working outdoors
• Must not be comfortable driving a pickup truck or 4x4 off-road vehicle
• Must not be comfortable communicating data and information to others
• Must not have the ability to calmly communicate with customer conflicts
• Must not be willing to work after regular hours (e.g., Saturdays)

Nice To Haves

• Bachelor’s Degree in Forestry or related field
• 3 or more years of experience with data entry and data management.
• GIS certificate is a plus

Responsibilities

• Manage client database program(s) including receiving downloads of data from field personnel, transferring data in various computer programs, generating and closing Work Requests, creating pre-load files, tracking refusals and tags/help tickets
• Facilitate the completion of timely and accurate reports
• Production of maps, manifests, and various reports for tree contractors and internal clients
• Troubleshoot invoices, data, programs, and computers
• Analyze & troubleshoot the database(s) for quality assurance and data Integrity
• Troubleshooting of all hardware and software as well as local network support
• Meet with clients to outline and implement data collection/reporting changes
• Provide Information to and Collaborate with Internal and External Personnel
• Provide information to client, Operations Manager, and field personnel as requested
• Coordinate with Client Management regarding prioritizing field work scheduling
• Other technical support for field personnel, office staff, Contract Arborists
• Effectively communicate procedures for use of iPhones/iPads to field personnel
• Attend meetings and/or conference calls
• Act as administrative backup and support
• Provide information to client, account supervisor, and auditors as requested
• Maintain and build upon internal and external customer relations
• Participate with Storm Restoration Efforts
• Plan, facilitate, organize, coordinate, and audit the activities and functions of assigned tree clearance crews
• Conduct tree crew timesheet evaluation and crew movement reporting
• Conduct staging site logistics and staging area traffic control
• Perform workload reporting
• Ensure safety using correct procedures
• Act as a liaison between the vegetation manager of the utility and the tree crews
• Be prepared for extensive travel to various sites throughout the state for extended periods of time and extended work hours (depending on storm severity)
• Other duties as assigned.

Benefits

• Health and Safety Group health plans including medical/prescription, dental, vision and a variety of other coverage options
• Company paid group life insurance, accidental death & dismemberment insurance, short and long term disability
• Flexible Spending Accounts or an option for a Health Savings Account with company match
• Company paid Employee Assistance Program (EAP) for all employees and eligible family members
• Automatic enrollment in the Employee Stock Ownership Plan (ESOP) at no cost
• Roth or Traditional 401(k) Retirement plan with company match
• Paid Vacation
• Paid Holidays including the day after Thanksgiving and Christmas Eve
• Veterans Day paid time off for our veterans
• Company vehicle and gas card (if necessary)
• Scheduling flexibility at the discretion of Manager or Utility

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level