Database Engineer II - AMZ23042.9
About The Position
Resolving customer technical issues through a variety of contact channels (telephone, email, and web/live chat), applying advanced troubleshooting techniques providing tailored solutions and working to dive deep into the root cause of an issue. Staffing a support operations role, accept escalated tickets from peers in support, and leverage technical skills to determine if an escalation to the service team is necessary. Responsible for staying current and continuously learning groundbreaking technologies. Drive support-related processes improvement, focused on our customers’ experience. These can include tutorials, how-to videos, technical articles, trainings, among others. Provide feedback to internal AWS teams on how to improve our services, and work on critical, highly complex customer problems that may span multiple AWS services. Help coach/mentor new team members.
Requirements
- A Bachelor’s degree or foreign equivalent in computer science or related field
- 3 years of experience in job offered or systems engineering, database administration, technical consultant, or related occupation
- 3 years of experience in technical support
- 1 year of experience in software development
- 1 year of experience with object-oriented language
Nice To Haves
- All applicants must meet all the above listed requirements.
Responsibilities
- Resolving customer technical issues through a variety of contact channels (telephone, email, and web/live chat)
- Applying advanced troubleshooting techniques providing tailored solutions
- Diving deep into the root cause of an issue
- Accepting escalated tickets from peers in support
- Leveraging technical skills to determine if an escalation to the service team is necessary
- Staying current and continuously learning groundbreaking technologies
- Driving support-related processes improvement, focused on our customers’ experience
- Providing feedback to internal AWS teams on how to improve our services
- Working on critical, highly complex customer problems that may span multiple AWS services
- Coaching/mentoring new team members
Benefits
- A sign-on bonus and restricted stock units may be provided as part of the compensation package
- A full range of medical, financial, and/or other benefits, dependent on the position offered
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
