Database Administrator

Colorado Christian University•Lakewood, CO

7d•$55,000 - $65,000•Onsite

About The Position

The Database Administrator is a full-time position that reports to the Director of Advancement Services. This position plays a critical role in providing advancement services to support leaders across the University and to support CCU’s generous donors with a primary focus on managing all data related to the University’s donors and serving as the database administrator. We are looking for a detailed individual who will assist in all donor database oversight, communication, direct mail, donor care, and support services to ensure that all gifts are accurately entered, recorded, and properly designated. This position will also provide collaborative services for the Office of the President, Centennial Institute, and CCU Athletics through the Advancement office.

Requirements

Two or more years of experience with fundraising database (CRM) required
Proficiency in Microsoft Office 2019 (or newer) (Word, Excel, PowerPoint, Outlook)
Three or more years of professional office experience in higher education and/or non- profit organization.
Strong organization and task-oriented skills in order to handle multiple projects simultaneously.
Excellent people skills; able to work collaboratively with the Advancement team and other departments as a liaison, as well as interact with constituents (in-person as well as virtually) with a servant attitude.
Analytical thinking to initiate/create various reports, queries, and exports.
Strong ability to problem-solve department hardware and software issues.
Trustworthiness with confidential and sensitive information.
Professional appearance and demeanor at all times.

Nice To Haves

certification(s) a plus
experience with Blackbaud Raiser's Edge preferred
Bachelor’s degree preferred (Business Analytics, Data Science, Education, Mathematics, Statistics, etc.).
certificate(s) in Excel/Excel Expert preferred

Responsibilities

Train to become a master user of Advancement’s Customer Relationship Management (CRM) database, currently Raiser’s Edge (RE). This CRM houses constituents (Alumni, Donors, Foundations, Parents, etc.) to support the philanthropic efforts of the University. Provide training for new users and a deeper understanding for seasoned users.
Serve as the primary administrator for the Advancement CRM, Raiser’s Edge.
Coordinate with the Strategic Engagement Gift Officer to support email marketing plans and donor engagement platforms, including orchestrating overall list management to ensure effective communication to the University's various donor and patron segments.
Provide suggested improvements to gift processing systems and back-end workflows.
Build, generate, import, export, run queries, and other reports as requested using Raiser’s Edge and Microsoft Excel.
Work with the Director of Annual Giving & Strategic Engagement to create and manage appeal codes in preparation for gift processing, appeal performance tracking, and overall reporting.
Manage front-end gift processing and data entry of gifts (including online donations, cash, check, credit card, gift-in-kind, matching, pledges, IRA, and stock donations).
Collaborate with the Donor Relations Specialist to provide accurate, timely donor lists to support generating donor receipts and acknowledgments.
Support Advancement Services as needed with donor recognition tasks, including tax receipts (in compliance with IRS regulations), anniversary and birthday letters, stewardship thank you notes, and annual year-end giving statements.
Partner with the Advancement Services Director to establish and document processes, while evaluating and refining them to ensure continuous improvement and greater efficiency.
Provide analytical reports for Senior Directors, University Cabinet Members, and Board members as requested.
Generate monthly, quarterly, and annual (calendar/fiscal) reports for the University Cabinet to assist with University direction and budget including Comprehensive Advancement Report (CAR); Portfolio Health Reports (PHR) and Board reports.
Support forecasting strategies and departmental success through data analytics aligned with the University Performance Model (UPM) and Key Performance Indicators (KPIs).
Advise Advancement leadership on policy creation for reporting and documentation of contributions.
Manage and track pledge intentions and prospects in RE and assist Major Gift Officers with communications.
Develop dynamic dashboards used to direct department’s philanthropic focus, contact reports, fund tracking, etc.
Assist with integration of Raiser’s Edge and giving forms onto University web pages.
Manage all communication software platforms for Advancement, primarily Raiser’s Edge but also various email and fundraising platforms used for special campaigns and purposes.
Assist with segmenting constituents for departmental solicitations and University communications, including managing lists for the Office of the President, Centennial Institute, CCU Athletics, and University-wide Advancement initiatives.
Provide communications assistance and engagement support for events and donor/prospect gatherings.
Assist with department events and administrative tasks and other duties as needed.