Data Visualization Specialist

Viamo

2d • Remote

About The Position

Viamo is seeking an experienced Data Visualization Specialist to join their globally distributed team. This role will lead the data analysis for their flagship product, Ask Viamo Anything (AVA), serving as a crucial link between AVA's data and the team's strategic objectives. The insights generated will directly inform critical product evolution, user experience improvements, and commercial market decisions. Viamo's vision is to bring the world's knowledge to the next billion people via voice, managing the Viamo Platform, a national public information service called 8-4-5 in Rwanda. This service allows users to access information on health, agriculture, financial literacy, and more via IVR and a generative AI voice assistant. Viamo is transitioning from a project-funded model to a market-led utility.

Requirements

• 3-5 years of experience working as a data analyst or in a related role.
• Strong expertise in SQL.
• Proven experience in dashboarding software such as Google Data Studio.
• Advanced proficiency in Excel.
• Strong technical problem-solving skills with a proven ability to troubleshoot, debug, and communicate complex concepts clearly to both technical and non-technical team members.

Nice To Haves

• Proven experience working independently and effectively as part of a remote, global team.
• Degree in computer science, data science, or a similar field.
• Experience with data warehouse solutions like BigQuery, Redshift, or Snowflake.
• A passion for helping people in emerging markets through mobile technology.

Responsibilities

• Create clear, impactful visualizations of data, including reports and dashboards, utilizing tools like Google Data Studio.
• Ensure the absolute accuracy and reliability of all built data products by proactively troubleshooting, debugging technical errors, and resolving data discrepancies.
• Partner with the AVA Product Director to build master dashboards and visualizations that guide product roadmaps and commercial decisions.
• Query Viamo data to answer specific questions about the performance of AVA across multiple countries, helping to unearth insights and interpret trends in complex datasets.
• Map and analyze the end-to-end user journey within AVA to support the product manager to identify drop-off points, friction in the user experience, and opportunities to increase lifetime value or engagement impact.
• Translate complex data architectures and statistical findings into clear, narrative-driven insights and commercial recommendations for executive stakeholders, commercial partners, and donors.
• Guide the product team to plan metrics definitions and recommend approaches towards a unified approach to product measurement.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: Associate degree