Data Systems Manager - Enterprise Applications
About The Position
Provides day‑to‑day leadership, operational oversight, and strategic direction for the Office Automation unit within the Enterprise Applications division of the IT Business Services Office. This role manages a team of IT professionals responsible for the support, enhancement, and governance of enterprise‑wide office productivity tools and automation technologies. Ensures reliable service delivery, drives modernization efforts, and collaborates with agency stakeholders to align Office Automation initiatives with organizational objectives. Works with departments across the agency to help ensure efficiency goals are met and help align enterprise productivity solutions meet business needs.
Requirements
- Requires knowledge, skill and mental development equivalent to completion of four years college, preferably with courses in mathematics, statistics, or computer science and four years of progressively responsible professional experience in systems analysis, operations, software or a related data processing function.
- Requires extensive knowledge in computer hardware, software, communications or applications.
- Requires extensive knowledge of data systems applied research procedures and systems modeling.
- Requires working knowledge of management principles and practices.
- Requires ability to develop and manage a sophisticated function of a management information system.
- Requires ability to conduct subsystem assurances.
- Requires ability to resolve management problems through computer applications.
- Requires willingness to travel and possession of a valid Illinois driver’s license as required by individual positions within the class.
- Requires the ability to lift, carry, and push/pull 0 – 50lbs.
Responsibilities
- Leads, supervises, and mentors the Office Automation team; Manages assignments, workload balancing, staff performance, and skill development; Promotes collaboration with Enterprise Applications and other ILSOS IT teams.
- Oversees daily operational support for enterprise office productivity and automation tools; Ensures system uptime, work queue management, service request fulfillment, and incident resolution; Coordinates scheduled maintenance, patching, and upgrades.
- Identifies and recommends modernization opportunities, emerging technologies, and workflow improvements; Contributes to long‑term planning for Office Automation tools, platforms, and service delivery models; Aligns technology choices with agency architecture and security standards.
- Serves as primary liaison to business units seeking automation support or enhancements; Translates business needs into technical requirements and actionable plans; Communicates progress, risks, and operational performance to leadership.
- Manages projects related to Office Automation, including planning, resource coordination, and delivery tracking; Ensures proper documentation, change control, and adherence to project governance.
- Assists in development and monitoring of budgets for tools, licenses, services, and staffing related to Office Automation; Tracks expenditures, forecast needs, and support procurement and renewal cycles; Collaborates with IT leadership to ensure fiscal accountability and cost‑effective decision‑making.
- Ensures compliance with IT governance, cybersecurity standards, and state policies; Prepares or supports audit documentation and required operational reporting.
- Performs additional responsibilities assigned.
Benefits
- https://cms.illinois.gov/benefits/stateemployee.html
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What This Job Offers
Job Type
Full-time
Career Level
Manager
