Data Analyst

AGAPE CHILD AND FAMILY SERVICES INC•Memphis, TN

6d•Onsite

About The Position

The Data Systems Analyst supports the administration, development, and improvement of Agape’s case management system and coordinates the agency’s internal technology needs. The role is responsible for system configuration, troubleshooting, data quality, user support, and IT equipment management. The ideal candidate is a resourceful, detail-oriented problem solver with strong technical skills who can learn new systems, identify improvements, and work independently. The position contributes to a workplace culture supporting resilience, agency, and belonging by reinforcing the principles of the Science of Hope and advancing Human Flourishing for the people and communities Agape serves. It also supports a culture of excellence, alignment, and responsiveness in service of Agape’s leadership and mission. The position is based at Agape’s Central Office in Memphis, Tennessee. It requires prolonged computer work as well as walking, standing, and climbing stairs at community sites and events. The employee must be able to lift equipment weighing up to 20 pounds, have reliable transportation, and travel to multiple work-related locations as required. A flexible schedule, including evenings and weekends when needed, is required.

Requirements

Associate’s or bachelor’s degree in information technology, information systems, business, or a related field; equivalent experience may be considered.
Proficiency with Microsoft Office applications and familiarity with Microsoft 365.
Strong technical aptitude, analytical thinking, and problem-solving skills.
Ability to learn, configure, and troubleshoot software applications.
Excellent organizational skills, attention to detail, and ability to manage multiple priorities.
Strong communication and interpersonal skills, including the ability to assist nontechnical staff.
Ability to work independently, demonstrate initiative, and collaborate across departments.
Commitment to data confidentiality, security, quality improvement, and continuous learning.
Ability to lift equipment weighing up to 20 pounds.
Reliable transportation and ability to travel to multiple work-related locations, including locations outside the city and county, as required.
Employees who drive for business purposes must have a valid driver’s license, maintain legally required automobile insurance, and meet applicable organizational driving requirements.
Willingness to work a flexible schedule, including evenings and weekends, as needed.
Commitment to Agape’s Performance Quality and Improvement standards of quality and excellence.

Nice To Haves

Two or more years of experience in software administration, application support, IT support, or a related technical field.
Experience with CaseWorthy or similar case management systems, including form and workflow configuration.
Experience with Smartsheet, including automations and dashboards.
Familiarity with SQL, database management, data analysis, or reporting tools.
Experience with system integrations, data migrations, or nonprofit human services technology.
Bilingual ability in English and Spanish.

Responsibilities

Administer and maintain the agency’s CaseWorthy case management system, including user accounts, permissions, and configurations.
Develop, configure, test, and maintain electronic forms, workflows, and system functionality for program operations and data collection.
Troubleshoot system issues, resolve data errors, and coordinate with software vendors when additional support is needed.
Maintain system documentation and provide staff training and technical assistance.
Coordinate system enhancements, updates, and implementation of new functionality.
Collaborate with program staff and leadership to identify data needs, improve data quality, and develop system solutions.
Review and resolve data integrity concerns and support audits, program evaluation, and compliance requirements.
Prepare basic reports and data extracts and assist with data projects, including imports, migrations, and integrations as needed.
Identify opportunities to improve processes, increase efficiency, and strengthen the agency’s use of technology and data.
Manage inventory, setup, distribution, maintenance, and collection of agency-issued laptops, cell phones, and related equipment.
Coordinate employee technology onboarding and offboarding, including account setup, access changes, and equipment assignments.
Troubleshoot equipment and connectivity issues and coordinate repairs, replacements, and technical support.
Liaise with the agency’s external IT provider to coordinate and resolve technology issues.
Meet Agape’s Performance Quality and Improvement standards of quality and excellence and reflect the organization’s VOICES values.