Data Support Manager

Childrens Rescue Fund•New York, NY

15d

About The Position

The Data Support Manager is responsible for the operational management, governance, and integrity of the organization’s enterprise data systems and applications. This role combines strong database administration expertise, system analysis, application data management, and project coordination to ensure that organizational data environments remain secure, reliable, and aligned with regulatory and operational requirements. The position serves as the primary technical resource for database environments, data lifecycle management, system integrations, and application data structures. Working under the supervision of the Vice President of Information Technology, the Data Support Manager collaborates with system administrators, network administrators, and IT support staff to maintain a stable and secure technology environment supporting the agency’s operations. In addition, the Data Support Manager functions as a System Analyst in partnership with the Head of IT operations, contributing to the design and development of enterprise systems, supporting business process automation initiatives, and leading database architecture required to support the operational needs of multiple departments across the agency. In organizations operating clinical programs such as Article 31 outpatient behavioral health clinics, the Data Support Manager supports systems used for clinical documentation, reporting, and operational data management. While the role is grounded in strong enterprise database administration and data governance practices, the position is expected to understand and support data structures used within healthcare applications and to align system configurations with operational and regulatory requirements established by the New York State Office of Mental Health.

Requirements

Bachelor’s degree in Computer Science, Information Systems, Data Management, or related field is required, Master’s degree preferred
Minimum 5–8 years of experience in database administration, data management, system analysis, or enterprise application support
Strong hands-on experience managing enterprise relational databases
Experience supporting enterprise applications and system integrations
Experience working in regulated environments preferred (healthcare, government, nonprofit, financial services)
Microsoft SQL Server administration
SQL query development and performance tuning
Database backup and recovery
Data lifecycle management
Application data troubleshooting
Database security and access management
Azure SQL or cloud database platforms

Nice To Haves

Exposure to healthcare or clinical environments such as Article 31 programs is advantageous but not required
Power BI, SSRS, or enterprise reporting tools
ETL or data integration platforms
API-based system integrations
Identity and Access Management concepts

Responsibilities

Administer and maintain enterprise database platforms such as Microsoft SQL Server, MySQL, PostgreSQL, Azure SQL, or equivalent systems
Monitor database performance, availability, and operational health
Perform database tuning, indexing optimization, and performance improvements
Manage database backup, restoration, and disaster recovery processes
Maintain database security controls including role-based access permissions
Ensure data consistency, integrity, and reliability across enterprise systems
Function as a System Analyst supporting the Vice President of IT in the design and development of enterprise systems used across the organization
Analyze departmental workflows and translate operational requirements into system and database solutions
Support development of process automation initiatives that improve operational efficiency and reduce manual processes
Participate in requirements gathering sessions with business units to identify data and system needs
Assist in the design of enterprise data models and system architecture supporting agency-wide applications
Document system requirements, workflows, and technical specifications
Manage the full lifecycle of organizational data including creation, storage, integration, usage, archival, retention, and secure disposal
Implement and maintain enterprise data governance standards and documentation
Ensure systems adhere to internal data management policies and regulatory retention requirements
Maintain structured documentation for database schemas, reporting logic, and system data flows
Support enterprise and clinical applications that rely on structured databases and integrated data systems
Provide technical assistance for data-related issues affecting system functionality, reporting, or integrations
Assist with data migration activities during system upgrades or deployments
Maintain application data schemas and support system configuration related to database functions
Lead database design and management efforts supporting the operational needs of various departments within the agency
Develop data structures and reporting frameworks that support program operations, compliance monitoring, and leadership reporting
Assist the VP of IT in developing enterprise data architecture supporting agency-wide systems
Ensure data standardization and interoperability across departmental systems
Support integrations between enterprise systems, clinical applications, and reporting platforms
Monitor and maintain data synchronization processes across systems
Assist in troubleshooting data exchange or integration issues between applications
Support API integrations and data exchange mechanisms where applicable
Participate in the planning and implementation of data-related technology initiatives
Provide database and data architecture support for system upgrades and new application deployments
Coordinate with infrastructure teams, vendors, and internal departments during implementation activities
Assist in developing technical documentation and system deployment plans
Support compliance with applicable data protection standards including Health Insurance Portability and Accountability Act where applicable
Monitor database access logs and system audit trails
Maintain appropriate access controls to protect sensitive organizational data
Support internal reviews and external audits by providing validated system data and reporting outputs
Develop SQL queries, stored procedures, and data extracts used for operational reporting
Assist departments in generating reliable and structured reports
Maintain data accuracy and reproducibility of reports used for internal oversight and regulatory review
Provide Tier 2 and Tier 3 support for database or application data issues
Investigate and resolve system data incidents
Perform root cause analysis and implement corrective measures
Maintain documentation for system configurations, data processes, and incident resolution