Data Quality Support Analyst

Kent, Campa and Kate Inc.•Frederick, MD

2d•Remote

About The Position

Data Quality Support Analyst - Frederick, Maryland Remote within the following states: Arizona, California, District of Columbia (Washington, D.C.), Florida, Georgia, Hawaii, Maryland, Missouri, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, Washington, West Virginia Background: Kent, Campa and Kate Incorporated (KCK) is a federal contracting company that provides professional services to Government Agencies. We are currently seeking candidates for an Application and Data Quality Support position supporting the Veteran Identification Card (VIC) program and Data Quality program under the Department of Veterans Affairs (VA). This is a temporary position supporting a contract with a current period of performance through September 2026. Continuation of the role beyond this date is contingent upon contract status and remains to be determined.

Requirements

High school diploma and three (3) years of related experience.
Strong attention to detail, analytical skills, and the ability to work with large volumes of data
Possess excellent typing skills, attention to detail, and the ability to maintain a high level of accuracy while working efficiently.
Possess excellent communication skills, both verbal and written, to communicate with customers effectively and empathetically via phone calls and/or email.
Applicant must currently be authorized to work in the United States on a full-time basis.

Responsibilities

Review, verify, and process applications submitted.
Ensures all required information is complete and accurate.
Enter and update production logs. Review and validate data entries, identify any errors or inconsistencies.
Compare data against predefined standards or established rules to verify its accuracy.
Perform basic data cleaning tasks, such as removing duplicates or verifying data accuracy.
Email contact with Veterans; occasional telephone contact.
Reviewing applications for completeness, data, and image discrepancies.
Verifying eligibility through various systems.
Resolving any data or image discrepancies.
Developing for additional information and service verification as needed.
Help desk support will be provided by reviewing and responding to AskVA (AVA) and VIC help desk mailbox inquiries.
Tasks will primarily originate from the VIC system, help desk systems, and tools and resources used to manage those systems.
VIC Program management may also assign tasks should the VIC system experience technical issues or if the system needs to be reviewed for specific information.
Reviewing “bad address files” to determine which Veterans to contact to correct all address errors and update all addresses.
Contacting Veterans via telephone and requesting demographic data (current address, phone number, email, etc.) to update their VA health care enrollment record.
Utilizing Veterans Benefits Administration (VBA) & Veterans Health Administration (VHA) systems to identify, investigate, and resolve data quality issues specifically those related to address errors.
Reviewing past historical address inputs for reference and information.