Data Specialist - Remote

American Chemical Society•Oklahoma City, TX

3d•$18 - $23•Remote

About The Position

The Data Specialist within the Platform Data Operations department monitors, supports, and resolves issues with customer transaction data feeds that maintain database processes and enable a high-quality experience for staff, donors, and customers. The role involves monitoring and processing donations and customer transactions across external and internal platforms, tracking database feeds and related applications, and accurately processing erred data for assigned feeds, mail types, and endpoint systems in accordance with established quality and delivery standards. The position requires attention to detail, problem solving, decision making, and a willingness to learn and assess system behavior and process changes affecting ACS businesses. This is a fully remote, U.S.-based position, with work hours between 8 a.m. and 5 p.m. Central Time.

Requirements

High school diploma or equivalent.
At least three years of equivalent work experience.
Strong organizational and interpersonal skills, and the ability to work collaboratively in a team.
Strong attention to detail, initiative, professionalism, and the ability to work under pressure.
Ability to maintain quality service in a busy work environment and exercise tact, discretion, common sense, and dependability.
Willingness and ability to be flexible.
Specialized training or knowledge of constituent relationship management software.
Knowledge of customer data configuration and its impact on business process flow and system efficiency.
Working knowledge of customer data applications, including proprietary SDB, UVI, DPGW, Correction Queue, Exception Queue, and Audit Queue systems used with third-party vendors, as well as Salesforce, NetSuite, and Data Cloud.
Understanding of ACS data structure, data use, business processes, and users.
Must have been in the current position for at least six months.
Ability to travel when necessary for external meetings and conferences.

Nice To Haves

Experience in data capture and computer operation, remittance or lockbox processing, or other financial transactional processing.
Salesforce experience.

Responsibilities

Perform high-level audits to ensure data received from vendors is accurate.
Evaluate complex and standard erred data in the exception queue, determine appropriate processing methods, correct data as appropriate, and submit it to endpoint systems, including resolving entries that failed automated business rules and making corrections in enterprise systems as needed.
Extract correspondence data from vendor image-storage applications, review data needs, and complete data entry as needed.
Use vendor tools to evaluate, analyze, and respond to questions about donation processing and required coding.
Research and report data anomalies or trends within platforms to the Senior Data Specialist or Director, Donations Processing, and collaborate with the Senior Data Specialist and other departments to resolve issues.
Support end-to-end testing and validation of transactions and customer data updates to ensure correct data flow and coding across systems.
Use CRM and donor data management systems, including Salesforce, NetSuite, Data Cloud, and proprietary ACS applications, to manage customer data, support business processes, optimize operational efficiency, and follow ACS data standards and practices.