Data Services Technician

Range•Worland, WY

29d•Hybrid

About The Position

Under the oversight of the Plant Supervisor (Operations Manager-Sheridan), the Data Services Technician is responsible for the installation and maintenance of telecommunications services, cabling, customer premise equipment (CPE), field equipment and terminals. Responsibilities extend to troubleshooting, isolating, and performing the necessary repairs on defective equipment in the network. Perform installation and assist with maintenance functions, Information Technology (IT) services, battery testing carrier systems and assisting with non-regulated equipment. Coordinates with other departments on service installations and updates changes for company records (billing, facility, etc.). Documenting and completing project related forms on all installations and repair services rendered. Monitors alarm systems to maintain equipment, and communicates updates, changes or problems to key contacts and impacted customers. This role participates in a scheduled on-call rotation / emergency response during evenings and weekend hours, remaining in area and available to respond and perform work outside of normal business hours is required while on-call. Work-related travel is expected in this position as necessary.

Requirements

Successful completion of a High-School diploma program or GED curriculum / exam (12th grade equivalent) or any other state recognized secondary education program.
A minimum of 2 years of work experience performing telecommunications data services related functions.
A valid, state issued, and insurable driver’s license.
Fundamental working knowledge of networking concepts, practices and procedures and ability to apply in varied situations.
Advanced capability and skill with observing and assessing a situation and determining how to respond in a prompt and professional manner.
Proficient and specialized skills that allow employees to function in situations that are varied, complex, and/or non-routine.
Ability to see patterns and trends and draw conclusions from observations across various situations.
Intermediate proficiency with organizing the planning process.
Ability to develop and direct detailed project schedules including tasks, accountabilities, and deadlines.
Ability to anticipate problems that may impede work.
Ability to communicate changes and progress.
Ability to solve problems that are varied, requiring analysis or interpretation of the situation, using knowledge and skills, and general standards and past practices.
Advanced proficiency with PC based systems, word processing and data entry tools.
Ability to create moderate-to-complex documents.
Fundamental knowledge of programming.
Ability to conduct intermediate level of systems analyses and troubleshoot issues.
Efficiently use common office equipment (computer, digital camera, scanner, fax machine, copier, phone).
Intermediate skills with operation of hand tools, industry equipment and materials, and testing equipment and systems to troubleshoot and perform repairs and installations.
Ability to differentiate between colors.
Ability to listen / understand information / ideas presented through spoken words and sentences.
Ability to communicate information / ideas in speaking so others will understand.
Ability to read / understand information / ideas presented through written / typed words / sentences.
Ability to communicate information / ideas in writing so others will understand.
Ability to use one's work time effectively and productively.
Working knowledge of principles and processes for providing customer and personal relations.
Ability to assess customer needs, meet quality standards, and evaluate customer satisfaction.
Ability to make decisions that may affect a work unit or area within a department.
Ability to contribute to business and operational decisions that affect the department.
Being careful about detail and thorough in completing work tasks.
Being pleasant with others on the job and displaying a good-natured, cooperative attitude.
Ability to develop and maintain relationships to enhance workflow and work quality.
Ability to persuade, gain cooperation and acceptance of ideas or collaborate on significant projects.
Ability to handle sensitive issues and facilitate collaboration at the highest level.
Being honest and ethical.
Ability to use existing practices as guidelines to determine specific work methods and carry out work activities independently; supervisor/manager is available to resolve problems.
Proficient working knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Employees may be occasionally exposed to changing weather conditions or contaminants.
Perform work functions in an outdoor environment and may not be protected from weather conditions during performance of those functions.
Perform work in field settings, which require continuous standing and walking for extended periods.
Exposure to moderately high noise levels: There are sufficient noise levels that require shouting to be heard above the noise level.
At times sit / stand at an office desk for multiple hours depending on the demands of the job.
Exposure to a variety of physical conditions, such as proximity to moving mechanical parts, moving vehicles, electrical current(s), performing work on scaffolding and in elevated places, or exposure to chemicals in the workplace.
Exposure to dust, dirt, contaminants, fumes, and wetness may occur during normal working conditions.
Frequently required to work in crawl spaces, shafts, trenches, manholes, and other areas that could cause claustrophobia.
Frequent use of technology, computers, devices, keyboards, etc. (Repetitive hand motion and typing like functions).
Hearing, listening, talking, standing, walking, bending, stooping, reaching, kneeling, squatting, balancing, pushing/pulling, crouching, and climbing stairs are all expectations of this role.
Follow all safety policies / procedures, and always use appropriate personal protective equipment (PPE).
Able to lift 75 pounds at times.
Able to access and navigate each department at the organization’s facilities.

Nice To Haves

Pole and tower climbing certificates may be required which will be outlined during offer of position.
Class A CDL Tower Certification
Pole Certification
Technical School, a 2-year / associate degree (in Electronics, Telecommunications, Radio, and/or Construction).

Responsibilities

Performs installation of new services for voice, data, special circuits, ethernet, as well as other non-regulated services Range offers.
Review staking sheets or maps to install services as designed by Network Engineer.
Perform work with appropriate tools / hardware to meet all applicable codes and safety requirements.
Install and maintain services: Voice, broadband, special circuits, ethernet and other customer premise services provided by Range.
Install, repair and maintain copper or fiber cables in an aerial or buried application and terminate cables using industry standards.
Install subscriber carrier systems, including digital, analog, and next generation carrier systems.
Perform repairs on defective buried cables and may excavate existing copper or fiber cables, as required, to repair damaged or aging facilities.
May be assigned to locate / mark telecommunication facilities in the area and set up safety precautions in preparation for digging.
Perform repairs on aerial cable with the use of ladders or bucket truck and set up safety precautions as needed.
Coordinate with other technical personnel to diagnose or identify and locate defective equipment.
Read and interpret cable schematics.
Make repairs or work with other personnel to ensure repairs have been made and network stability is restored.
Perform repairs in access /transport carrier systems and other department related equipment utilizing specialized test equipment.
Utilize copper and fiber testing equipment to analyze and identify areas needing upgrades or repairs.
Battery testing and maintenance in data centers, communication shelters and remote carrier systems.
Perform basic building maintenance and repairs to include HVAC systems, generators.
Coordinate repairs with professional contractor if the extent of repairs is beyond the technical ability required for the position.
Professionally complete all installation and repair-related forms and reports.
File and submit installation and repair-related forms and reports accordingly within assigned timeframes.
Communicate with other departments on service installations/repairs delivered and advise on necessary updates for billing, facility records, and other company files.
Install wireless equipment including point-to-point wireless systems, wireless access points, security cameras, PBX equipment and wiring for the equipment.
Monitor alarm systems to maintain equipment and communicate problems that affect company operations / services and impact customers.
Meet and maintain compliance with local, state, and federal regulations across all areas of this role’s functions.
Follow all company safety policies / procedures, and always use appropriate personal protective equipment (PPE).
Uphold and demonstrate commitment to Range’s values in everything you do.
Perform various other related functions and duties as assigned.