Data Services, Senior Associate

athenahealth•Belfast, ME

4d•Hybrid

About The Position

Join athenahealth’s Data Services team to support payer-facing reporting and operational workflows through hands-on data analysis, report maintenance, and issue investigation. In this role, you will respond to Jira intake requests, write and maintain SQL, and build or troubleshoot recurring and ad hoc reports that enable reliable production reporting and operational delivery. You will collaborate across technical and non-technical partners to document findings and keep work organized in shared systems. This is a hybrid role and reports to the Platform Operations Director.

Requirements

A four-year degree in mathematics, statistics, computer science, engineering, information systems, or a related technical field
A combination of technical work experience and relevant higher education
Demonstrated experience in data analysis, reporting, SQL, or technical problem solving
Strong SQL skills and experience working with structured, relational data
Experience with Snowflake, SQL Server, or a similar database platform
Experience building or supporting reports, dashboards, or data extracts in Excel, Power BI, or similar tools
Strong analytical and problem-solving skills with the ability to investigate complex issues and clearly communicate findings
Comfort working in a fast-moving environment with changing priorities and service-oriented turnaround expectations
Ability to collaborate effectively in a team setting and contribute to peer review and shared problem solving
Strong written and verbal communication skills
Comfort learning new tools, systems, and business domains quickly

Nice To Haves

Experience with healthcare data, payer operations, healthcare reporting, or operational analytics
Familiarity with Jira, Bitbucket/Git, and Confluence
Experience supporting recurring reporting pipelines, ETL workflows, automation, QA validation, or file-delivery processes
Familiarity with C#/.NET or a similar programming language used for ETL workflows, reporting automation, or production data processes
Experience working in cross-functional environments that combine technical, operational, and stakeholder-facing work

Responsibilities

Respond to Jira-based requests for data analysis, report updates, operational support, and product investigations
Write and maintain SQL to support reporting, analysis, reconciliations, extracts, and issue resolution
Build, refresh, and troubleshoot recurring and ad hoc reports using tools such as Snowflake, Excel, and Power BI
Investigate data quality issues and reconcile outputs to identify root causes and impacts
Support payer onboarding, reporting changes, overlap analysis, contract-related updates, and related operational workflows
Maintain technical assets that support recurring reporting and ETL processes, including scripts, configurations, QA checks, and file-delivery workflows
Collaborate in Git-based development workflows using tools such as Bitbucket (branches, pull requests, and review)
Partner with teammates maintaining ETL and reporting automation code, including programs built in C#/.NET
Document work and findings in Confluence and keep Jira tasks current and well organized
Use AI tools to support day-to-day work by accelerating tasks such as drafting investigation summaries, improving documentation clarity, and generating initial SQL/report change drafts, while validating outputs before use
Assist with stakeholder-ready explanations of analysis results and reporting changes
Participate in peer review and shared problem-solving for recurring reporting challenges
Contribute to continuous improvements in reporting workflows, automation, and QA processes
Support knowledge sharing across the team through documentation updates and walkthroughs