Data Scientist, Adobe.com

Adobe•San Francisco, CA

12d

About The Position

This role focuses on understanding how customers discover Adobe Firefly on Adobe.com, which site experiences encourage trial, adoption, and long-term value. The Data Scientist will study customer behavior, test new experiences, and measure Adobe.com's contribution to Firefly adoption, engagement, and business results. Insights will be shared with Product, Marketing, Finance, Product Analytics, Engineering, and GTM teams to inform decision-making. The team also leverages AI and automation to streamline repetitive reporting and allow analysts more time for in-depth investigations. This is a hands-on individual contributor role leading web analytics and measurement initiatives for Adobe Firefly on Adobe.com, identifying web experiences that influence discovery, adoption, and customer value. The role involves working directly with clickstream and experimentation data, tackling complex analytical questions, and translating findings into business implications, focusing on Adobe.com behavior and using downstream outcomes to evaluate web experience impact.

Requirements

A bachelor’s degree in Computer Science, Statistics, Mathematics, Engineering, Economics, Business, or a related field—or equivalent practical experience—is required.
5+ years of experience in growth analytics, web analytics, experimentation, data science, decision science, or a related field.
Experience analyzing customer journeys, conversion funnels, and large clickstream datasets using Adobe Analytics, Customer Journey Analytics, or a comparable platform.
Strong SQL skills and experience using Python, R, or similar tools for statistical analysis and modeling.
Experience designing and interpreting A/B tests, along with the judgment to work with incomplete data and questions without an established solution.
Ability to identify important questions, synthesize findings, communicate with senior leaders, and help teams turn analysis into decisions.

Nice To Haves

Experience with web-to-product adoption, cross-surface customer journeys, causal inference, incrementality measurement, or generative AI products is helpful but not required.

Responsibilities

Analyze how customers discover and engage with Firefly through Adobe.com.
Identify performance drivers, journey friction, and changes that could improve acquisition, engagement, and conversion.
Answer complex business questions using Adobe Analytics, Customer Journey Analytics, SQL, statistical analysis, and relevant customer, product, and business data.
Work with Product, Marketing, GTM, and analytics teams to develop hypotheses, shape experiments, analyze A/B tests, and turn the results into decisions.
Partner with team members to define critical metrics, cohorts, success criteria, and measurement approaches.
Develop new approaches when direct attribution is limited or established measures do not yet exist.
Interpret weekly performance, investigate material changes, and respond quickly when the business needs analytical support.
Present findings that inform Adobe.com priorities and decisions related to Firefly.
Turn successful analyses and experiments into repeatable frameworks and playbooks.
Work with analytics engineering and platform teams to improve automation, reporting, and self-service.