Sr. Data Scientist - Operations & Product (Remote)
About The Position
This role will be the analytical engine supporting Rula’s Electronic Health Record (EHR) and Revenue Cycle Management (RCM) product and operations, as well as customer support. As an individual contributor, you will work closely with partners across Product, Operations, Finance, Accounting, Billing, Data, and Customer Experience, bringing well-rounded business acumen to investigate complex account questions, uncover root causes, and turn messy data into clear, actionable insights. Day to day, you will work with Product to help improve our EHR platform, through analyses of metrics, trends and experimentation. You will also dig into billing workflows, identify where things break down, and help teams make informed conclusions that improve accuracy, reduce friction, and support sustainable growth. This role sits within the Analytics organization and plays a critical part in helping Rula deliver a reliable, trustworthy experience for patients, therapists, and insurance companies.
Requirements
- 7+ years of related professional experience in analytics or data science-focused role.
- 2+ years of experience focusing on financial analytics and/or firm-level operations analysis.
- Demonstrated ability to work with non-technical cross-functional stakeholders.
- Strong experience in working directly on A/B testing, including experiment design, deployment, and results interpretation.
- Deep understanding of financial metrics (e.g., CAC, billing, key accounts, retention, churn, LTV, etc.) and operational metrics (e.g. resolution time, product uptime) and experience translating data into actionable insights.
- Expert-level proficiency in Python and/or SQL to model predictive analytics.
- Hands-on expertise utilizing data visualization tools (Looker, Tableau, Hex, etc.).
Nice To Haves
- Experience within a fast-paced, high-growth startup environment with the ability to handle dynamic and shifting analytical priorities.
- Expertise proposing and executing operational efficiency experimentation.
- Prior experience in healthcare, marketplace or financial services operations.
- Ability to connect analytics insights to business strategy, influencing financial and operational decisions that drive profitable growth.
Responsibilities
- Improve EHR platform through analyses of metrics, trends, and experimentation.
- Investigate billing workflows to identify breakdowns.
- Help teams make informed conclusions to improve accuracy and reduce friction.
- Support sustainable growth through data-driven insights.
- Work with non-technical cross-functional stakeholders.
- Design, deploy, and interpret A/B tests.
- Model predictive analytics.
- Utilize data visualization tools.
Benefits
- 100% remote work environment
- Attractive pay and benefits
- Comprehensive health benefits: Medical, dental, vision, life, disability, and FSA/HSA
- 401(k) plan access
- Generous time-off policies: Including 2 company-wide shutdown weeks each year for self-care
- Paid parental leave
- Employee Assistance Program (EAP)
- Quarterly department stipend
- Community and employee resource groups
- Home office stipend: New hire home office stipend & $50 monthly stipend to help cover internet or cell phone expenses
- Wellness at Rula program: Year-round wellness initiatives and a $50/month wellness stipend
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
