Data Scientist - Target & Incentive Strategy

TELUS•Edmonton, AB

About The Position

The Customer & Field Excellence (CFE) team, within Business Customer Experience (BCX), is responsible for national operations supporting TELUS business customers across Canada. This team includes SMB Delivery, Resource Planning, Field Dispatch, Partner Service Management, and Frontline Technician expertise, ensuring efficient installation, maintenance, and restoration of services. The Strategy & Growth team is seeking a Data Scientist to lead the Target and Incentive Strategy for the ASPIRE Technician sales program. This role is at the intersection of business strategy, revenue operations, and data analytics, focusing on architecting frameworks that motivate teams, optimize product distribution, and drive market acceleration. Reporting to the Director of Strategy, the Data Scientist will drive business transformation by owning the target-setting ecosystem from Marketing to the Field teams (internal and partner). Responsibilities include negotiating product rate cards, maintaining data integrity on performance dashboards, and influencing resource allocation, revenue generation, and operational efficiency within the SMB channel.

Requirements

Bachelor’s degree in Business, Data Science, Analytics, Economics, or a related field.
5+ years of experience in business systems analysis, revenue operations, or performance consulting within an enterprise environment.
Proficiency in SQL and programming languages like Python or R, alongside advanced data modeling capabilities.
Advanced expertise in reporting tools such as Tableau, Power BI, Excel, and Google Sheets.
Strong background in performance KPIs, commission/incentive structures, and complex financial/operational variables.
Exceptional storytelling and negotiation skills with the ability to translate technical data models into compelling executive narratives and visual presentations.
Advanced knowledge of English.

Nice To Haves

Proven track record of managing high-stakes matrixed negotiations with Marketing, Product, and Sales leadership.
Ability to work independently and pivot quickly in a fast-paced, dynamic enterprise environment.
Experience navigating operational data management tools while simultaneously maintaining a high-level view of corporate strategy and field enablement.

Responsibilities

Own the end-to-end annual Product RGU level target-setting process from Director level down to Technician, accounting for seasonality and strategic acceleration.
Lead quarterly negotiations with Marketing and Product teams to optimize target distributions.
Conduct quarterly and ad-hoc target triaging within channels to effectively load balance between internal teams and external partners, responding dynamically to in-year market shifts.
Align seasonality, product distribution, and workforce mix across all management tiers (Director, Manager, and Tech level).
Drive weekly forecasting and triaging of month-end performance, funnel health, run rates, and target achievements.
Manage quarterly negotiations of product rate cards with Marketing, adjusting compensation structures based on market conditions, performance trends, and new product introductions.
Perform ongoing evaluations to determine the optimal timing for integrating renewals, connected devices, and Wireline add-ons into the incentive ecosystem.
Own all target and incentive modeling, data management, and reporting that feed performance dashboards.
Lead the reconciliation and remediation of sales conflicts or RGU misalignments across competing channels, managing end-to-end conflict resolution and negotiations.
Serve as the primary operational link with Payroll for incentive processing and collaborate with Channel Strategy to manage the commission clawback process.
Author and distribute the Monthly ASPIRE ELT level Newsletter and deliver validated weekly SMB Channel Performance updates (via CPLITE) to key stakeholders and leadership.