Data Scientist Director – Card Data & Analytics, Customer & Strategic Analytics

JPMorganChase • Wilmington, NC

1d

About The Position

Join JPMorganChase’s Card business as a Data Scientist Director, leading the Card Data & Analytics Customer & Strategic Analytics team. You will lead a high-performing organization of analytics leaders, data scientists, and analysts to drive measurable business impact through AI, machine learning, and advanced analytics. This is a senior leadership role that sits at the intersection of innovation and execution—requiring equal parts technical depth, strategic vision, and people leadership. As a Data Scientist Director at JPMorganChase within the Card Data & Analytics Customer & Strategic Analytics team, you will lead end-to-end delivery of AI and analytics solutions that shape product strategy, customer experience, and competitive positioning. You will build and develop a diverse team of analytics professionals, set technical and analytical direction across multiple business domains, and translate complex insights into clear, actionable recommendations for senior stakeholders. You will foster a culture of intellectual curiosity, inclusion, and continuous improvement while influencing roadmaps, shaping business decisions, and building organizational capability.

Requirements

• Master’s or PhD in a quantitative field and 10+ years of analytics experience
• Proven senior leadership experience managing and developing multi-disciplinary analytics teams, including managers and individual contributors, in a large enterprise environment
• Deep expertise in data science and analytics, including hands-on experience with predictive modeling, statistical analysis, segmentation, and experimentation
• Demonstrated ability to deliver AI, machine learning, and analytics solutions that drive measurable business outcomes, ideally within financial services or consumer products
• Strong business acumen with the ability to frame analytical problems in terms of business strategy and translate insights into executive-level recommendations
• Experience leading analytics across multiple concurrent business domains, balancing near-term delivery with longer-term capability building
• Exceptional stakeholder management and communication skills, with a track record of influencing senior leaders and cross-functional partners
• Proficiency in Python and/or R, and experience with modern data platforms such as Snowflake or Databricks
• Strong project and program management skills, including the ability to define success metrics, manage risks, and drive execution across complex initiatives

Nice To Haves

• Experience in Card, consumer lending, or payments analytics, including familiarity with installment products, credit risk, or customer lifecycle management
• Hands-on experience with generative AI solutions, including large language models, retrieval-augmented generation, and agentic AI frameworks
• Experience building or leading competitive intelligence functions using alternative data, market data, or external benchmarking
• Experience with causal inference, A/B testing, and experimentation frameworks at scale
• Familiarity with responsible AI principles, model governance, and regulatory considerations in financial services
• Experience enabling analytics adoption through change management, self-service tooling, or organizational enablement
• Familiarity with Agile delivery methods and modern product practices

Responsibilities

• Define and drive the AI strategy for Card Data & Analytics, identifying high-value opportunities for generative AI, agentic AI, and analytics innovation to create competitive advantage
• Partner with Data, Product, and Technology to deliver AI and machine learning solutions from ideation and prototyping through production deployment, ensuring solutions are scalable, responsible, and aligned to business needs
• Stay current on emerging AI and machine learning techniques and translate new capabilities into practical applications for the Card business
• Lead analytics supporting customer experience and benefits, delivering insights that inform customer engagement, product design, portfolio performance, and pricing and targeting strategies
• Partner with Product, Risk, and Finance stakeholders to define analytical priorities, interpret results, and drive data-informed decisions
• Drive measurement frameworks, experimentation (including A/B testing and causal inference), and personalization strategies that improve customer experience and benefits utilization
• Translate customer data into actionable insights that inform marketing, product, and servicing strategies.
• Build and lead competitive intelligence analytics capabilities that monitor market trends, competitor positioning, and industry benchmarks within the Card space
• Partner with external vendors and synthesize internal and external data sources to provide senior leaders a clear view of the competitive landscape
• Deliver forward-looking analyses that inform strategic planning and product roadmap decisions for the Card business
• Lead, mentor, and develop a multi-layered team of analytics leaders, data scientists, and analysts, fostering a high-performance, inclusive, growth-oriented culture.
• Set clear goals and performance expectations, provide ongoing coaching, and support career development across all levels of the team
• Attract and retain top analytics talent through hiring, onboarding, and skills development programs.
• Champion a culture of innovation, intellectual rigor, and collaborative problem-solving across the broader Card Data & Analytics organization.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior