Data Reporting Analyst

TechOp Solutions International • Washington, DC

4h • $80,000 - $110,000

About The Position

TechOp Solutions is seeking a highly analytical and detail-oriented Data Reporting Analyst to support a large contact center. This individual will play a critical role in ensuring all contractual data reporting requirements are met while driving data-informed decision-making across call center operations. The ideal candidate brings strong experience in Salesforce, contact center environments, and exposure to AI-driven tools and analytics used to optimize performance, workforce management, and customer engagement.

Requirements

• Bachelor’s degree (BS/BA) required
• Minimum 4+ years of experience in a data reporting or data analyst role
• Strong skills in data analysis, trend identification, and reporting visualization tools (e.g., Power BI, Tableau, Excel)
• Ability to translate data into actionable insights and operational strategies
• Excellent communication skills with experience supporting government stakeholders

Nice To Haves

• Hands-on experience with Salesforce reporting and analytics tools
• Experience supporting call center or contact operations
• Experience leveraging AI tools or automation in a call center environment (e.g., predictive analytics, chatbots, workforce optimization tools)
• Experience supporting performance metrics, SLAs, and KPI-driven environments
• Active Security Clearance

Responsibilities

• Plan, direct, and manage data reporting activities to ensure all contractual obligations are fulfilled accurately and on time
• Analyze large datasets to identify trends, patterns, and performance gaps across call center operations
• Develop and deliver inquiry information reports, dashboards, and data visualizations for stakeholders and DHS leadership
• Support program-specific analysis and develop data-driven strategies for issue resolution and process improvement
• Provide insights to support CSR workforce management, including staffing models, productivity tracking, and performance optimization
• Leverage AI and automation tools to enhance call center performance
• Ensure compliance with all contract data reporting requirements and quality standards
• Collaborate with program leadership
• Performs additional duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 11-50 employees