Data Quality & Support Manager

Family Promise of Spokane • Spokane, WA

1d • Onsite

About The Position

Family Promise of Spokane exists to end homelessness — one family, one person, one community at a time. Reliable, accurate, and consistent data is foundational to that mission: it determines whether our programs receive the funding they need, whether leadership can make informed decisions, and whether families in crisis receive coordinated, effective services.

The Data Quality & Support Manager leads FPS's shared data infrastructure within the Business Operations department, reporting directly to the Chief Operating Officer. This role is accountable for establishing and maintaining organizational data-entry standards, driving data quality across all systems, supporting staff training, coordinating cross-departmental data workflows, and ensuring organizational data is complete and report-ready for internal and external audiences.
This seat directly supervises a Data Support Specialist (HMIS/Programs) and operates cross-functionally across Programs, Development, Marketing & Community Engagement, Finance, HR, Compliance, IT, and Business Operations. This role doesn't own all organizational data — departments retain subject-matter authority over the meaning and interpretation of their own data — but it owns the support infrastructure that allows every department's data to be accurate, usable, and mission-connected.

Requirements

• Associate degree or equivalent in Information Systems, Business Administration, Public Administration, or a related field; or 3+ years of directly relevant experience in lieu of formal education
• Minimum 3 years of experience working with databases, CRMs, HMIS/CMIS, case management systems, donor databases, or similar organizational data platforms
• Demonstrated experience supervising, coaching, or leading at least one direct report
• Demonstrated ability to create clear written documentation, data-entry standards, and training materials for non-technical staff
• Experience designing and delivering training for staff with varying levels of technical comfort; strong written and verbal communication skills
• Demonstrated ability to identify patterns, inconsistencies, duplicate records, and process gaps across large data sets
• Proficiency in Microsoft 365 (Excel, SharePoint, Teams); comfort with dashboards, spreadsheets, and reporting tools
• Working knowledge of data confidentiality and privacy requirements, including HIPAA, FERPA, HUD, and Washington State standards
• Ability to manage competing requests from multiple departments and escalate risks with clear framing
• Genuine commitment to FPS's mission and alignment with FPS's five Core Values

Nice To Haves

• Experience in a nonprofit, social services, housing services, or public-sector environment
• Familiarity with HMIS/Clarity, Bloomerang, BambooHR, or similar platforms
• Experience leading a small data, reporting, or operations team
• Familiarity with the Entrepreneurial Operating System (EOS) or similar accountability frameworks
• Basic proficiency with SQL, data validation tools, or reporting platforms such as Tableau or Power BI
• Experience with grant reporting, funder compliance, or CoC/HUD reporting requirements
• Bilingual or multilingual fluency, particularly in Spanish

Responsibilities

• Directly supervise, coach, and hold accountable a Data Support Specialist, including weekly one-on-ones, quarterly performance conversations, and annual reviews
• Recruit, onboard, and develop data support staff
• Develop, maintain, and communicate shared data-entry standards across all organizational systems (HMIS, Bloomerang, BambooHR, Finance systems)
• Create and maintain workflow maps, report-preparation checklists, and duplicate-prevention protocols
• Monitor data completeness and accuracy across all primary systems on a continuous basis
• Coordinate cleanup processes with responsible departments and report data quality status monthly
• Surface patterns of recurring data inconsistency and lead root-cause analysis
• Design and deliver practical data systems training across departments
• Provide responsive troubleshooting for staff, with a 2-business-day support ticket response standard
• Facilitate structured coordination across departments when data crosses boundaries, clarifying shared definitions and handoff protocols without overriding departmental authority
• Ensure data is complete, accurate, and validated ahead of grant, compliance, board, and leadership reporting deadlines
• Identify and escalate data integrity risks, confidentiality concerns, and reporting deadline risks to leadership promptly

Benefits

• 100% employer-paid coverage for eligible full-time employees (Medical / Dental / Vision)
• Up to 120 hours of vacation per year
• 11 paid company holidays per year
• Up to 52 hours of paid sick leave per year
• Confidential counseling, referral, and support services available to all employees and household members at no cost (Employee Assistance Program - EAP)
• Optional Colonial Life coverage available (employee-paid)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree