Data Quality & Operations lead

CXG•Lebanon, PA

23h

About The Position

CXG is seeking a detail-oriented, forward-thinking Data Quality & Operations Lead to join its Resource Planning department. The role safeguards the integrity and quality of insights delivered to luxury and premium brands. Reporting to the Chief of Operation Excellence, the lead ensures quality standards are applied throughout the value chain so the Insights team receives trustworthy data. The role leads a team of more than 30 external validators across MEA (including North Africa), the Americas, and Europe. It owns resource planning, quality processes, reporting, and continuous improvement for the territory. The position also works with internal teams and external stakeholders to improve data quality, compliance, operational performance, and innovation, including AI-driven developments.

Requirements

3 to 5 years of experience in Data Quality, Quality Control, Compliance, or Project Management roles.
Experience managing remote or offsite teams.
Knowledge of research methods and statistical or data analysis.
Strong problem-solving and decision-making skills.
Fluent English, both verbal and written.
Proficiency in Microsoft Office.
Highly organized, able to multitask and manage detailed, time-sensitive work.
High level of integrity, proactive mindset, and collaborative approach.
Bachelor’s degree in Business Administration, Management, or a related field.

Nice To Haves

Experience managing teams that include freelancers.
Additional languages.
Experience with data visualization tools such as Power BI or Tableau.
Experience in AI and automation.
Familiarity with the luxury and retail industries, and how data is defined and used in these sectors.

Responsibilities

Forecast operational volumes and ensure appropriate resources are in place to deliver missions on time, within budget, and to quality standards.
Assign and oversee validation and translation work according to client requirements and project schedules set by Market Operations teams.
Recruit, onboard, certify, and train internal and external resources in line with company budgets and rate cards.
Own the department budget, including timely resource payments, project reconciliation, and continuous process optimization.
Implement and maintain SOPs, data standards, checklists, guidelines, and templates across the fieldwork value chain.
Establish KPIs, dashboards, triggers, contingency plans, and quality checks to protect collected data quality and integrity.
Ensure compliance with the company’s data privacy policy and resource rotation rules.
Conduct regular checks of team output, identify risks early, and resolve quality issues promptly.
Partner with Data Analytics, Insights, Commercial teams, and Practices, including through calibration processes, to prepare teams for success.
Deliver regular dashboards and quarterly reports on evaluator, translator, and validation quality to internal and external stakeholders.
Engage, develop, and retain a network of more than 30 freelancers, fostering commitment to quality throughout the year.
Work with Customer Relationship Managers on program deliverables, including planning, training, tracking, and calibration.
Lead resolution of data quality issues through process improvement and better data integration.
Introduce tools, processes, and best practices, and drive special projects and pilots, including AI-driven developments.
Support other departments in designing quality checks and contribute to cross-functional improvement task forces.