Data Quality Manager (Entity Data)

PwC•Toronto, ON

1d•CA$98,000 - CA$148,000

About The Position

A career in our Chief Data and Analytics Office (“CDAO”) within PwC’s Business Enablement team will provide you with the opportunity to leverage innovative solutions to enable data-driven decision making for our organization. We are dedicated to helping our leaders transform data into actionable insights through reporting, dashboards, and other data products. The ideal candidate will play a crucial role in the development, delivery, and continuous improvement of dashboards and reporting tools. You will work closely with stakeholders across Finance, Sales & Marketing, Human Capital, and other parts of the business to support our developers and project team members to ensure that our dashboards meet the strategic needs of our leadership and drive informed decision-making. Within the CDAO Operations team as the Data Quality Manager (Entity Data), you will oversee the effective operation, governance, and future‑state design of PwC Canada’s Entity Management Services (EMS). You will manage core team operations, ensure high‑quality entity‑level data, and support process alignment across global and downstream functions. The position also drives continuous improvement, resource planning, and adoption of global process updates while serving as a key liaison for interconnected client and engagement data workflows.

Requirements

Bachelor’s degree in Business Administration, Information Systems, Data Management, or a related field
Experience in data governance, data quality, business operations, process management, or enterprise data systems
Proven track record in implementing data quality controls, resolving data disputes, and managing master data or entity‑level data
Demonstrated experience collaborating with technical and business stakeholders across functions such as Finance, Risk, Independence, and CRM/Sales systems
Strong understanding of entity management, client/engagement lifecycle processes, and master data management principles
Knowledge of PwC systems (e.g., EMS, CES, Salesforce, iPower) or comparable enterprise platforms
Ability to analyze operational workflows, assess volumes, and design future‑state processes and team structures
Excellent communication and stakeholder‑management skills, with the ability to influence across functional boundaries

Nice To Haves

Professional certifications in data governance, data quality, project management, or process improvement (e.g., CIMP, CDMP, PMP, Lean Six Sigma) are preferred
Familiarity with Operations methodologies, global standards, or professional services environments is an advantage

Responsibilities

Manage local EMS and monitor global EMS updates, interpret changes, and operationalize new processes within the Canadian context
Act as liaison with Salesforce, Finance, Risk, Independence, National Security, and other downstream teams to maintain end‑to‑end client‑to‑engagement process alignment
Own the stewardship of client meta-data assets, advising internal teams on appropriate use in the operation, governance, and continuous improvement of the Entity Management System
Manage core EMS processes, including access provisioning, onboarding/off‑boarding, and day‑to‑day operational support
Oversee entity‑level data quality, implementing controls, validation procedures, managing data remediation efforts, and dispute‑resolution workflows
Coordinate future‑state EMS process design, including volume assessments, role definitions, and team structure recommendations
Develop and optimize the EMS operating model (onshore vs. AC), partnering with PwC Canada AC operations for assessments and contracting
Drive strategy and execution for entity‑level data cleanup aligned to global EMS process guidance
Serve as custodian of Internal Restriction Status in CES and ensure accurate downstream data usage
Lead and support resource planning, budgeting, and reporting for the EMS function
Develop and deliver training to ensure team members understand interconnected client data flows and systems
Maintain clear process boundaries with adjacent functions and establish effective routing and response models for common inquiries
Partner with the iPower and Salesforce team to ensure EMS‑managed and non‑EMS‑managed fields are handled appropriately