Data Processing Specialist

ABC Home & Commercial Services•Austin, TX

8d•Onsite

About The Position

At ABC Home & Commercial Services, we're more than just a company; we're a family committed to excellence. With 75 years of history and a team of over 1,000+ employees serving a growing network of cities in Central and South Texas, we take pride in being a family-owned business dedicated to fulfilling commitments, serving others, and supporting families. The Data Processing Specialist is responsible for providing financial, administrative and clerical support in order to ensure effective, efficient and accurate financial and administrative operations.

Requirements

Previous Accounts Receivable experience or previous Billing experience preferred
Proficiency in 10-key, general computer skills, and bookkeeping knowledge
Positive, upbeat, friendly attitude
Strong general computer skills, including the ability to enter data entry in software consistently, accurately, and efficiently
Analytical and problem-solving skills, good judgment in decision making
Willing to learn, grow, and accept feedback
Ability to organize and prioritize multiple tasks in a fast-paced environment.
Must be able to adapt quickly in an ever-changing, fast paced environment.
Excellent interpersonal, team building and bookkeeping skills
Stress and time management skills
Excellent written communication skills, including spelling and punctuation
Commitment to company values

Responsibilities

Process completed work, to convert service orders into invoices, ensuring proper technician(s) assigned to service orders
Process mailed customer payments daily, ensuring accurate and efficient data entry
Process payments collected by field staff daily, ensuring accurate and efficient data entry
Process coupons and discounts as needed to support field staff discounts
Carefully track and/or process cash payments from field staff; report missing cash immediately
Manage and process ACH payments
Manage and process Paymode-X and other portal payments as needed
Research and problem-solve payment discrepancies to ensure accurate payment posting
Prepare and properly document bank deposits for customer payments
Manage and maintain tools for identifying crew members for proper posting of service orders
Provide timely and accurate information to incoming requests through phone calls, emails, follow-ups, and other forms of communication
Update, maintain, and process credit cards on file as needed
Maintain customer records by immediately and accurately updating account information, processing payments, adjustments, cancellations, and other account transactions by assisting others as needed
Provide overflow assistance, assist various projects, miscellaneous accounting, accounting and data entry tasks, and other duties as needed as assigned by Supervisor, Manager, or Director
Maintain total discretion and comply with all financial policies and procedures while handling client personal and financial information.
Maintain open communication with Supervisor, Manager, and/or Director
Work in partnership with other employees to meet and exceed customer expectations
Maintain professional and friendly demeanor with customers, fellow employees and supervisors
Attend meetings, trainings as required
Other duties as assigned