Data Operations Specialist (Contractor)

Curinos • Waltham, MA

1d • Hybrid

About The Position

The Data Operations Specialist supports Curinos’s omnichannel experience team, which helps financial institutions understand digital banking user and customer experiences. The team collects and analyzes data from digital banking platforms and provides clients with access to its Digital Banking Analyzer platform, insights, reports, and consulting.

This role is responsible for the timely and accurate collection and ingestion of mobile, desktop, and onboarding data for the Small Business Tracker. It involves exploring user accounts with Mystery Shoppers, documenting platform functionality through videos and screenshots, maintaining assignment databases, applying audit procedures and metrics, and addressing quality-control revisions. The position may be based in the New York City, Chicago, Boston, Toronto, or London office. Curinos operates in a hybrid modality.

Requirements

• At least 1 year of experience in market research projects or data collection and ingestion management.
• Detail-oriented and highly organized, with a willingness to learn.
• Comfortable and adaptable using digital technology and devices.
• Excellent verbal and written communication skills, with the ability to understand different stakeholders' perspectives.
• Ability to multitask and solve problems.

Responsibilities

• Complete mobile, desktop, and onboarding data collection and ingestion for the Small Business Tracker accurately and on time.
• Apply a thorough understanding of complex auditing issues to the team's standard operating procedures.
• Develop a numerically validated understanding of audit metrics across all trackers.
• Create thorough, logical videos with Mystery Shoppers exploring user accounts to answer metrics about app or banking-platform functionality, minimizing revisions and inquiries from external metric ingestors.
• Manage time efficiently when creating videos and scale up as work shifts from a mixed recording and ingestion format to a predominantly recording format.
• Adapt to changing departmental needs, including DPA and other SOP updates, and contribute a proactive continuous-improvement mindset focused on operational efficiency.
• Produce accurate, relevant screenshots that follow established formatting, journey, PII-redaction, and naming protocols.
• Regularly update department databases on assignment progress using multiple platforms.
• Address and correct revisions requested by the Lead Data Operations Specialist, Data Collection Manager, and/or QC Specialist.

Benefits

• Competitive benefits, including a range of financial, health, and lifestyle options.
• Flexible working options, including home working, flexible hours, and part-time options depending on role requirements.
• Competitive annual leave, floating holidays, volunteering days, and a day off for the employee's birthday.
• Learning and development tools to support career development.
• Opportunities to work with industry-leading subject matter experts and specialist products.
• Regular social events and networking opportunities.
• Collaborative, supportive culture, including an active DE&I program.
• Employee Assistance Program with third-party advice on wellbeing, relationships, legal and financial matters, and access to counselling services.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed