Data Network Technician

Range•Headquarter, MT

7d•Hybrid

About The Position

Under the supervision of the Network Supervisor, the Data Network Technician (DNT) administers, maintains, installs, tests, troubleshoots, and monitors all networks and systems used to provide service to the company and its customers. To ensure the quality of service of Range and customer data. This role actively supports other company departments and their customers with technology needs. Work-related travel is expected in this position as necessary.

Requirements

Successful completion of a 2 year/associate degree program with an Information Technology, Networking, or Telecommunications focused major, or a degree from a similarly related field of study.
A minimum of 3 years of work experience performing complex Data Network related functions.
A valid, state-issued, and insurable driver’s license.
Firm working knowledge of telecommunications and/or Data Network related concepts, practices and procedures and ability to use in varied situations.
An advanced capability and skill with observing and assessing a situation and determining how to respond in a prompt and professional manner. Applies highly proficient and specialized skills that allow the employee to function in situations that are varied, complex, and/or non-routine. Must be able to see patterns and trends and draw conclusions from observations across various situations.
At an intermediate level, be proficient in organizing the planning process. Develop and direct detailed project schedules including tasks, accountability, and deadlines. Anticipate problems that may impede work. Communicates with changes and progress.
Problems are varied, requiring analysis or interpretation of the situation. Problems are solved using knowledge and skills and general standards and past practices.
Successful performance requires detail and thoroughness in completing work tasks.
At an advanced level, be proficient with word processing and data entry tools and develop spreadsheets and presentations efficiently. Creates moderate-to-complex documents, perform intermediate-to-advanced spreadsheet analyses, and generate graphics. Programs at an advanced level. Conducts advanced level of systems analysis and troubleshoots issues.
Efficiently use common office equipment (computer, digital camera, scanner, fax machine, copier, phone). Identify operational problems with common equipment and determine resolution. Repair and upgrade office and/or technical equipment.
The ability to listen/understand information/ideas presented through spoken words and sentences, paired with the ability to communicate information/ideas in speaking so others will understand.
The ability to read/understand information/ideas presented through written/typed words/sentences, paired with the ability to communicate information/ideas in writing so others will understand.
Requires the ability to use one's work time effectively and productively.
Working knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards, and evaluation of customer satisfaction.
Decisions have major implications on the management and operations of an area within a department. This position may contribute to important strategy, operational and business decisions that affect the department.
Successful performance in this role requires being pleasant with others on the job and displaying a good-natured, cooperative attitude. Develop and maintain relationships to enhance workflow and work quality. Persuade, gain cooperation and acceptance of ideas or collaborate on significant projects. Handle sensitive issues and facilitate collaboration at the highest level.
Successful performance in this role requires being honest and ethical.
Results are defined; incumbent sets own goals and determines how to accomplish results with few or no guidelines, although past practices may exist; supervisor provides broad guidance and overall direction.
This role requires proficient working knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Nice To Haves

Calix (GPON, AXOS, E7-2, C7)
Metaswitch MCT (Class 4 or Class 5)
Nokia ONC (Optical Network Certification)
CompTIA Network +
Cisco Certified Network Associate (CCNA)
4 years/bachelor’s degree with an Information Technology, Networking, or Telecommunications focused major, or a degree from a similarly related field of study.

Responsibilities

Coordinate use of and monitor data network equipment, wireless equipment, transport equipment, and switching equipment.
Use multiple NMS’s (network management software) to monitor and provision customer access equipment.
Coordinate tasks, technicians, and material to complete required jobs.
Use multiple network and alarm monitoring software to identify network troubles. Troubleshooting or dispatching as needed to resolve all network issues.
Support staff, technicians, and customers with troubleshooting network issues, hardware set up and configuring, and software issues. Components may include but are not limited to customer management software, broadband and voice delivery equipment, wireless and residential Wi-Fi.
Identify upgrades and replacements, growth, and network needs for budgetary planning.
Provision, upgrade, and maintain layer 2 switches and some routing.
Provision, upgrade, and maintain wireless networks.
Monitor and dispatch alarms.
Testing customer broadband speeds and supporting service orders and trouble tickets.
Helping other departments with service orders, troubles, and network design.
Quality assurance, preventive care, building maintenance, data backup and restoral, testing, repair, alarm handling, battery testing.
Traffic and Bandwidth analysis: Identify and troubleshoot customers’ equipment and company equipment.
Communicate in simple and comprehendible English the technical limitations, issues, or conditions that the situation demands, so that stakeholders and contacts understand and can process.
Participate professionally as part of various teams to accomplish projects and resolve challenges.
Perform testing functions to evaluate outcomes, options, and build knowledge/experience to anticipate future challenges and problems.
Maintain equipment using SSH (Secure Shell Protocol).
Ability to read DLR’s (Design Layout Records) of circuits as necessary.
Maintain working knowledge and situational awareness to use appropriate specialized equipment when necessary.
Professionally communicate with business and residential customers. Must maintain professionalism when engaging with customers, skillfully de-escalate, and listen effectively to customers.
Meeting and maintaining compliance with local, state, and federal regulations across all areas of this role’s functions are an expectation and key objective.
Uphold and demonstrate your commitment to Range’s values in everything you do. Be Innovative—Create the environment where we continually improve and adapt, Be Kind—Our actions make a difference, Be Trustworthy—Do the right thing, take responsibility for our actions, and honor our commitments, and Be United—People are our purpose; unified teams build the strongest networks.
Perform various other Data Network related functions and duties as assigned.