Data Network Engineer

TekSynap•Washington, DC

8h•Hybrid

About The Position

We are seeking a Data Network Engineer to join our team. TekSynap is a fast growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. “Technology moving at the speed of thought” embodies these principles – the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers.

Requirements

3–5 years of experience supporting enterprise network and infrastructure environments
Experience with installation, configuration, and troubleshooting of network devices (routers, switches, wireless)
Experience configuring VLANs, switch ports, and network connectivity
Working knowledge of TCP/IP, DNS, DHCP, and VPN fundamentals
Experience supporting WAN environments and telecommunications circuits
Experience working within ServiceNow ticketing system
Bachelor’s degree in IT, Computer Science, Engineering, or related field (or equivalent experience)
Active or must be able to obtain Public Trust
Must be a U.S. Citizen

Nice To Haves

Cisco certification (e.g., CCNA) preferred
Experience in federal or enterprise IT environments
Experience supporting office moves and infrastructure changes
Familiarity with network monitoring tools

Responsibilities

Monitor and respond to ServiceNow tickets related to network incidents and service requests in accordance with OCIO-defined priorities and service levels
Perform troubleshooting and resolution of network issues across OSI Layers 1–3
Support enterprise network environments including routers, switches, and wireless access devices
Monitor network performance using government-provided tools
Coordinate with the Service Desk and OCIO staff for ticket updates, routing, and closure
Install, configure, and maintain network hardware components including routers, switches, and wireless devices
Support office moves, new office setups, and reconfigurations including cabling coordination and port activation
Configure switch ports, VLANs, and end-user network connections (“data monuments”)
Install, update, test, and validate Cisco IOS software on network devices
Configure and maintain remote management access to network devices
Support monitoring and troubleshooting of WAN and telecommunications circuits
Respond to incidents and service requests in alignment with OCIO-defined response and resolution targets
Support after-hours maintenance or emergency response activities as needed
Document all activities within ServiceNow including configuration changes and resolution steps
Maintain network documentation including port assignments, VLANs, and configuration records
Support reporting and documentation requirements for operational and project activities
Work closely with OCIO stakeholders, Service Desk personnel, and other technical teams
Coordinate activities for network changes, installations, and troubleshooting
Provide technical support to end users as needed