Data Migration Specialist - PracticePanther

Paradigm

20h•Remote

About The Position

We are seeking a Data Migrations Specialist to bring expertise, energy, and value to our team. You excel in technical proficiency and customer experience, ensuring smooth and successful data migration as part of the customer journey. You enjoy building tools, are a troubleshooting pro, and have a strong sense of empathy to understand and exceed the needs and expectations of both employees and customers. The Data Migrations team at PracticePanther specializes in transitioning customer data from legacy systems into our platform. This involves tasks such as exporting, importing, processing, and cleansing data. Our work revolves around Extract, Transform, and Load (ETL) processes, playing a critical role in delivering a seamless onboarding experience for our customers. This team is dedicated to enhancing the customer journey, with opportunities to improve processes and develop better tools. Our team is made up of smart, engaged, and collaborative individuals who are passionate about creating an exceptional experience for our customers.

Requirements

1+ year of programming/scripting experience, specifically with Python
1+ year of data transformation, data pipeline, data analytics
Proficiency with relational database technology such as SQLServer, MySQL, or similar
2+ years experience and proficiency with Excel. You should be able to effectively use Excel’s Functions and Formulas
Strong attention to detail, time management, and organizational skills
Curious, self-motivated, and passionate in learning and adopting new technologies
Solid written and verbal communication skills
Able to discuss technically detailed processes with customers who are both tech-savvy and non-technical

Nice To Haves

Experience working with Jira and Salesforce is a plus

Responsibilities

Understand data requirements of the clients and create migration plans
Write scripts to perform data transformations and validations on imported data: Contacts, Financial Data, Matters/Cases, etc.
Work with customers to troubleshoot and solve their issues
Provide superb customer service throughout the data migration process
Efficiently manage inbound migration queue and set the right expectation with stakeholders
Enhance the overall migration process for successful implementation and operation
Monitor, document, and report progress of the data migration plan at project level
Other duties as assigned