Data Manager for Program Supports, Bureau of Children, Youth, Families & Developmental Disabilities

City of New York • Long Island City, NY

3d • Hybrid

About The Position

The Bureau of Children, Youth, Families, and Developmental Disabilities (CYF-DD) within the Division of Mental Hygiene is responsible for the planning, funding and oversight of New York City’s comprehensive network of child and adolescent community mental health services, as well as services for individuals with intellectual and/or developmental disabilities. CYF-DD relies on research and surveillance to guide its decisions around policy development, service planning, implementation and evaluation and incorporates a health equity lens into its work. CYF-DD oversees a portfolio of over 100 programs and supports a family-driven, individualized and strength-based approach to care. CYF-DD’s Office of Policy and Planning supports the bureau’s mission by conducting system-level planning, working to effect policy changes, and ensuring that program models are cost-effective and responsive to need. The Bureau is seeking to hire a Data Manager for Program Supports to provide leadership and oversight for program-level data, analytics, and evaluation activities across multiple Bureau programs. The position will support a portfolio of approximately 5–10 programs, including primary oversight of the Crisis Service Programs, and will be responsible for ensuring the quality, consistency, and effective use of data to inform program operations, quality improvement, evaluation, and policy development. The Data Manager for Program Supports will be based in the CYF Office of Research and Evaluation (ORE) and will report to the CYF Research Director. The position will work closely with Program Directors, Bureau leadership, IT partners, and external stakeholders. The Manager will supervise two Program Data Analysts and oversee analytic work conducted in support of Bureau priorities.

Requirements

• A master's degree from an accredited college or university with a specialization in an appropriate field of physical, biological or environmental science or in public health.
• A doctorate degree from an accredited college or university with specialization in an appropriate field of physical, biological, environmental or social science and one year of full-time experience in a responsible supervisory, administrative or research capacity in the appropriate field of specialization; or
• A master's degree from an accredited college or university with specialization in an appropriate field of physical, biological, environmental or social science and three years of responsible full-time research experience in the appropriate field of specialization; or
• Education and/or experience which is equivalent to the above.
• At least a master's degree in an appropriate field of specialization and at least two years of experience described above.
• Two years as a City Research Scientist Level I can be substituted for the experience required.

Nice To Haves

• Expertise in data analytics, program evaluation, and research methods to drive program performance, quality improvement, and policy across complex public health or human services programs.
• Experience leading or supervising analytic staff, including work planning, quality assurance, and professional development.
• Strong proficiency in statistical tools (e.g., SAS, R, SQL, Tableau) and data systems, with experience ensuring data quality, standardization, and integration across sources.
• Ability to apply quality improvement (QI) and equity-focused approaches to data, evaluation, and program improvement, including providing technical guidance.
• Excellent communication skills, with the ability to translate complex data into clear, actionable insights through reports, dashboards, presentations, and publications for diverse audiences.

Responsibilities

• Provide leadership and oversight for the planning, development, and implementation of program-level data systems, analytics, performance metrics, and reporting across multiple Bureau programs.
• Manage the collection, monitoring, analysis, and reporting program data to support operations, evaluation, quality improvement, and policy initiatives.
• Supervise and support two Program Data Analysts, including work planning, prioritization, review of analytic products, and performance management, while promoting professional development.
• Oversee analytic deliverables to ensure accuracy, consistency, methodological rigor, and timely dissemination to internal and external stakeholders.
• Contribute to strategic planning related to Bureau-wide data, evaluation, surveillance, and analytic priorities.
• Apply quality improvement (QI) methods to support programs and contracted providers in strengthening data collection, reporting, and use of data for program improvement.
• Participate in the ongoing review of data management systems, protocols, and workflows, including identifying business needs and collaborating with IT and cross-divisional partners on system enhancements (e.g., Maven databases).
• Collaborate with ORE staff to integrate and triangulate program-level data with external data sources, such as Medicaid claims and emergency department utilization data, to contextualize program trends.
• Oversee the development of routine and ad hoc reports, tables, dashboards, briefs, and presentations tailored to the needs of program leadership, funders, and other stakeholders.
• Studies and evaluates current literature as it relates to children, youth, families, and developmental disabilities.
• Using findings from literature reviews and data managed, this person will lead and co-author manuscripts pertaining to critical topics of interest and program-level data supporting those topics.
• Incorporate racial equity and social justice principles into all data and evaluation activities, including providing guidance to improve the quality and completeness of demographic data collection and reporting.
• Ensure that confidentiality, data security, and HIPAA compliance are maintained across all data management, analysis, and reporting activities.
• Support the preparation and maintenance of IRB materials, as needed.
• Serve in emergency roles related to public health emergencies, as required.

Benefits

• premium-free health insurance plan
• additional health, fitness, and financial benefits may be available based on the position’s associated union/benefit fund.
• a public sector defined benefit pension plan with steady monthly payments in retirement.
• a tax-deferred savings program
• a robust Worksite Wellness Program that offers resources and opportunities to keep you healthy while serving New Yorkers.
• Work From Home Policy: Depending on your position, you may be able to work up to two days during the week from home.
• Job Security

What This Job Offers

• Job Type: Full-time
• Career Level: Senior