Data Integration Analyst II

Renaissance Learning North America

12h•Remote

About The Position

As a Data Integration Analyst II at Renaissance, you will play a vital role in overseeing seamless data integration and rostering solutions for our educational software portfolio across K-12 school districts nationwide. In this position, you'll leverage technical expertise to ensure student data flows accurately between district systems and Renaissance products, directly supporting educators in their mission to improve learning outcomes.

Requirements

Associate degree or Bachelor's degree or equivalent in relevant technical area or equivalent combination of education and related experience
3+ years of customer service experience, including Renaissance customer service, support, and/or training
Knowledge of data integration methods, SIS Software Vendors and data providers (i.e. Clever)
Fundamental SQL skills for basic data querying
Knowledge of data security best practices
Proficiency with Excel
Ability to explain technical concepts to customers with varying tech comfort levels
Problem-solve and demonstrate resourcefulness in finding solutions that work with little to no direction
Shows initiative and resilience during high-volume periods (back-to-school, end of term)
Strong time management skills to ensure assignments are completed and properly documented
Ability to handle escalations or urgent items as assigned
Ability to research, strategize, and solution scenarios based on customer needs and company priorities
Applicants must be authorized to work for any employer in the United States. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Nice To Haves

Experience with education industry

Responsibilities

Serve as the dedicated Data Integration Analyst for all assigned customers, acting as their primary point of contact for integration services
Deliver responsive troubleshooting and resolution when customers encounter data integration challenges
Proactively monitor systems to ensure integrations operate according to schedule, addressing issues before they impact educational activities
Conduct strategic check-in sessions with customers to identify upcoming system changes and develop forward-looking integration plans
Maintain comprehensive knowledge of Renaissance products, including specific rostering requirements and reporting data structures
Stay current on platform developments through ongoing training and deployment update reviews
Translate customer needs into well-defined technical requirements for internal teams
Collaborate with technical teams to ensure timely delivery of customer integration solutions