Data Insights Manager

Sephora•San Francisco, CA

1d•$117,895 - $131,765•Onsite

About The Position

Ready for a career glow up? As Manager, Data Insights, you’ll be owning Client Services performance insights across channels and platforms – turning operational, client, and agent data into clear narratives that drive decision-making, prioritization, and measurable improvements. The work you do will impact beauty, as you lead the ongoing development of KPIs and reporting that surface trends, dependencies, risks, and opportunities across the Client Services landscape. You’ll be part of a team that’s united in beauty, supported by those who are equally passionate about providing creative solutions to issues, handling escalated clients with a high touch level of service, and providing timely follow-up when necessary to ensure open and clear client communication.

Requirements

5-8+ years analyzing large quantitative and qualitative data sets to identify trends, opportunities, and risks.
5-8+ years using data analysis tools and software, including familiarity with SQL and the ability to write intermediate level queries for data extraction.
5-8+ years designing process improvements with an emphasis on new, complex, and large-scale projects.
5-8+ years working closely with different departments (e.g., Technology, Product Management, Risk Management, Loyalty) to lead data-driven decision-making.
2-3+ years using AI-enabled analytics tools (e.g., conversation analytics) to monitor performance, validate outputs, and translate learnings into process or workflow improvements.
Bachelor's degree.
Ability to translate complex data into actionable business insights.
Adept critical thinking and problem-solving skills with the ability to make quick, accurate, creative, and appropriate decisions and develop systematic, scalable solutions.
Excellent communication skills to collaborate effectively with cross-functional teams and stakeholders as well as communicate information and ideas to Senior Leadership.
Desire to keep learning with a high capability for adopting new processes, systems, and tools.

Responsibilities

Own performance insights by developing and maintaining reporting, dashboards, and insight cadences that identify trends, drivers, dependencies, and impacts across Client Services.
Translate findings into prioritized recommendations and measurable outcomes.
Quantify impact by building persuasive business cases, developing ROI / benefits models, and tracking initiatives from launch through adoption and outcomes.
Establish measurement frameworks that connect operational changes to client experience, efficiency, and cost drivers.
Partner cross-functionally with Technology, Product, Data Platform, Operations, and other stakeholders to define requirements, align on data definitions, and support delivery of key initiatives.
Ensure dependencies and impacts are understood, documented, and reflected in measurement plans.
Communicate & influence by representing the voice of Client Services in forums that shape roadmaps and priorities.
Present insights and recommendations to Senior Leadership with clear storytelling, risks, tradeoffs, and expected outcomes.
Enable AI-powered insights by partnering with platform owners to configure, monitor, and continuously improve supported AI-enabled features within Client Services tools.
Define success metrics, validate outputs, and ensure changes translate into measurable performance improvements.

Benefits

Medical, dental, and vision coverage
Disability insurance
Life insurance
401k with 4% match
FSA and HSA programs
Student Debt Retirement plan
PTO
Flexibility
Protected leave
Access to training, development, and tuition reimbursement
30% discount on all merchandise/services
Opportunities for free product or “gratis”
Flash sale discounts on LVMH brand products
Free mental health and financial coaching resources with 24/7 access to Modern Health and Financial Finesse
Volunteer and donation matching