Data Governance Analyst

Actalent•Hanover, MD

1d•$22•Hybrid

About The Position

Actalent is seeking a Data Governance Analyst to join their Credit Department at their Corporate office in Tempe, AZ. This is a full-time, permanent position with a hybrid work schedule, requiring 4 days in the office and 1 day remote. The role involves acting as a Data Governance Steward, responsible for processing and resolving data inquiries and errors related to customer setup in Connected (Salesforce) and PeopleSoft. This includes researching issues, customer data, and collaborating with Credit Analysts and field office representatives to update customer records. The analyst will become a Subject Matter Expert (SME) for the team and will eventually assist managers with reports related to daily deliverables to ensure high-level customer service.

Requirements

1-2 years of relevant experience or a college degree preferred
Ability to learn and use new software applications
Ability to communicate well with internal and external customers
Ability to work independently with excellent organizational skills
Ability to meet deadlines and work efficiently as a member of a team
Must be detail oriented and capable of multi-tasking
Proficient using Microsoft Office Suite
Strong problem-solving skills

Responsibilities

Utilize Dun and Bradstreet to research client demographic information
Process Data Correction cases and maintain manual accounts created in Connected by Account Managers
Submit investigations to Dun and Bradstreet to research potential errors
Partner with IS, IM&R, Tek and Program Managers to assess data clean-up efforts
Partner with SS&O team(s) and IS to ensure accounts are tied properly in Connected to the appropriate SS&O owner(s)
Process CRG forms accurately and in a timely manner
Work with Credit Analysts to research and investigate potential CRG errors
Assist CSM with monthly Write-offs, PeopleSoft Audit/clean up (SIC Codes, Terms, Ratings, Credit Class etc.)
Validate and update customer profiles in PeopleSoft
Audit and place accounts with our outside collection firms
Partner with FSG, Credit Analysts, the field and other departments to ensure GTW CRG’s are completed in a timely manner
Participate on calls with IS on Data Governance issues
Assist in training of new Data Governance Analysts and scheduling events for the department