Data Exchange Analyst II

Guardian Life Insurance

1d•$59,110 - $88,660

About The Position

Guardian is seeking a Data Exchange Analyst II to provide triage and support to our internal and external partners. This role develops, reviews, and maintains workflows and procedures related to all EDI functions. The ideal candidate is a self-starter who is fueled by collaboration, able to transform conceptual thinking into executable insights, and thrives in partnering across the company with software developers and data engineers, and with external benefit administration companies. They should have a history of identifying and resolving procedural gaps within complicated multi-step workflows, flexibility in handling multiple tasks, responding rapidly to changing priorities, and working within tight deadlines. Experience working with API connections (HTTP, REST, Web API, etc.), excellent communication skills (oral and written), demonstrated analytical skills, and the ability to function in a team environment are essential.

Requirements

A history of identifying and resolving procedural gaps within complicated multi-step workflows.
Strong ability to manipulate data files to create output in various formats: 834, CSV.
Exhibited flexibility in handling multiple tasks, responding rapidly to changing priorities and working within tight deadlines.
Experience working with API connections (HTTP, REST, Web API, etc.).
Excellent communication skills, both oral and written.
Demonstrated analytical skills.
Ability to function in a team environment and build strong working relationships.
Must be legally authorized to work in the United States, without the need for employer sponsorship.

Nice To Haves

Experience working with Benefit Administration platforms is a plus: Employee Navigator, Workday, Plansource, ADP, Hello Flock, Rippling, Paylocity, etc.
Experience working in insurance industry preferred.
College degree preferred.

Responsibilities

Design and maintain robust and effective internal workflows.
Provide day-to-day support to our front line of EDI Business Process Analysts.
Assists other team members when necessary to meet established deadlines and customer expectations.
Coordinate validation of requirements with third-party administrators.
Support third-party administrators, external customers, and internal processing areas by trouble shooting data and processing issues.
Coordinate and develop implementation strategy with third-party administrators for different EDI/API connection types (Plan Level, EOI, Member Eligibility).
Act as a liaison between the business community and IT.
Supply third-party administrators and/or plan holders plan and data specific requirements based upon Guardian’s internal systems and standards.
Work with third-party administrators to understand their abilities to pass us data and provide solutions to situations/formats outside of Guardian’s standards.
Respond to internal and external inquiries regarding connection(s).
Service customers to meet their needs. Involves receiving and returning calls in a timely manner and responding promptly to e-mails from both internal and external customers.
Handle complex calls requiring research and explanations.
Attend relevant training, job sharing, mentoring and establishing personal networks.
Report system related problems.
Actively participate in team meetings.