Data Entry Team Lead

North American Recovery•West Valley City, UT

10d•Onsite

About The Position

North American Recovery, Utah's premier collection agency, has established an impeccable reputation as a collection agency by providing exceptional service in the area of bad debt recovery for over 30 years. Our self-motivated employees enjoy working in a fast-paced environment and love their challenging and rewarding jobs. We are looking for a polished, assertive professional to fill the position of Data Entry Team Lead in our Salt Lake office. Our Data Entry Team Lead will be responsible for coordinating the data entry process from A-Z. This includes: Receiving and documenting all new business received. Distributing new business and ensuring it is entered in a timely manner. Following up on new business that has not been entered by end of business day, and re-distributing as necessary. Provide reports to management on the status of new business. Auditing the new business distribution sheet on a weekly basis to ensure no new business has been “lost.” The training of Data Entry Agents. The Data Entry Team Lead will be intimately familiar with the Data Entry position, and will be proactive in finding ways to help each Data Entry Agent. The Data Entry Team Lead will work closely with the Operations Department Manager, owner of the company, and our entire management team to continually improve the department results. Our Data Entry Team Lead will add to North American Recovery’s stellar reputation and help the company continue its tradition of excellence in the debt recovery field.

Requirements

Excellent written and verbal communication skills
Superior analytical and problem-solving skills
Multi-tasking
Exceptional organizational skills
Excellent interpersonal and relationship skills
Proactive, upbeat, positive attitude
Must be innovative and creative in providing new ideas and solutions
Driven to succeed, competitive, dedicated, honest, and committed to excellence
Positive outlook on life in general
Bachelor’s degree in Business Management or a related field. OR at least 2 years real-world experience within collection agency operations and an in-depth understanding of third-party debt collections with a proven track record.

Nice To Haves

Intimately familiar with the Data Entry position
Proactive in finding ways to help each Data Entry Agent

Responsibilities

Coordinating the data entry process from A-Z
Receiving and documenting all new business received
Distributing new business and ensuring it is entered in a timely manner
Following up on new business that has not been entered by end of business day, and re-distributing as necessary
Provide reports to management on the status of new business
Auditing the new business distribution sheet on a weekly basis to ensure no new business has been “lost.”
Training of Data Entry Agents