Data Entry Support Specialist
About The Position
We’re looking for a Data Entry Support Specialist (DESS) for our Housing Services team! This is an engaging and integral role responsible for supporting program data quality, accuracy, and compliance. The DESS will report directly to the Director of Housing Services and will support the full Housing Services Program, which helps families prevent homelessness and quickly transition into permanent housing. The DESS is responsible for leading data input processes based on contractual obligations and case management principles. This role requires someone who is responsive, able to learn and adapt to evolving database requirements, and committed to why high-quality data is essential in serving families.
Requirements
- 1+ years of experience in social work, psychology, human services setting or related field
- 1+ years of experience in data entry, particularly entering data into various databases
- Ability to work and collaborate with a diverse group of people on projects and making decisions for the benefit of our participants
- Highly organized, self-motivated, and capable of working independently to meet goals
- Demonstrated ability to exercise appropriate judgement and uphold policies and procedures
- Skilled in documentation, reporting, and maintaining confidentiality
- Ability to keep thorough and detailed notes
- Highly proficient in Microsoft Office Suite, Salesforce, and other software
Responsibilities
- Play a key role in ensuring families receive the services they need by keeping our databases accurate, organized, and up to date
- Own the data entry process across Salesforce, HMIS, BACS, Launchpad, and internal systems helping staff spend more time directly supporting families
- Train and empower team members to confidently use our systems through clear guidance, supportive coaching, and well-designed training materials
- Problem solving database questions, troubleshooting issues and partnering with leadership to implement effective solutions
- Review and analyze program data to support audits, performance reviews, and continuous quality improvement
- Monitor data quality daily, identify trends, correct errors, and recommend system improvements
- Run essential reports that help the program track progress, meet contract requirements, and enhance participant outcomes
- Collaborate with external partners, including HUD and SF Human Services Agency, to ensure smooth integration of HMIS-required data collection
- Lead coordination with consultants to support database enhancements, upgrades, and new features
- Maintain high standards of confidentiality and ensure all participant information meets compliance and HIPAA requirements
- Support the preparation of participant files and databases for internal and external audits
- Preform additional duties as required
Benefits
- Enjoy excellent medical, dental, and vision coverage
- Employer matched 403(b) retirement plan
- Wellness and commuter benefit programs
- Paid time off and holidays
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
101-250 employees
