Data Entry Specialist / Spécialiste en saisie de données

FlightHub•Montreal, QC

1d•Onsite

About The Position

We are FlightHub Group, an ambitious team of people that created FlightHub and Justfly. Our brands have grown to become two of the top-ranked travel agencies in North America. We now serve over 3 million customers per year, generating more than 3 billion dollars in sales, and we continue to grow stronger year over year. We dream big, pursue passionately, and follow through with resolute self-belief and rigorous commitment. We are a group of individuals sharing a common vision and values, having come together to pursue a collective mission: overtaking the #1 spot in the world. We are looking for a Data Entry Specialist to join our Loss Prevention team. In this role, you will be responsible for accurately entering and maintaining data from various sources within our systems, supporting the Chargeback, ADM, and Refund teams. This role plays a key part in ensuring data accuracy, operational efficiency, and effective loss prevention processes, while working closely with internal departments including Chargebacks, ADM, Refunds, and Customer Service, while also liaising externally with merchants, airlines, suppliers, wholesalers, and customers. This position is ideal for a detail-oriented individual with strong organizational skills, a proactive mindset, and the ability to solve problems in a fast-paced environment.

Requirements

Minimum 1 year of data entry experience required
Strong attention to detail and accuracy
Excellent organizational and communication skills
Ability to manage confidential information with professionalism and discretion
Strong problem-solving skills and ability to work collaboratively across teams

Nice To Haves

Travel agency or airline industry experience is considered an asset

Responsibilities

Accurately enter, update, and maintain data in internal systems, databases, and spreadsheets in accordance with company procedures and quality standards.
Review and verify source documents for completeness, accuracy, and authorization prior to data entry, and follow up on discrepancies when required.
Organize and maintain electronic and physical records to support efficient retrieval, audit readiness, and operational continuity.
Collaborate with internal departments to clarify data requirements, resolve data-related issues, and support ongoing operational workflows.
Identify recurring data inconsistencies, process gaps, or operational concerns, and escalate findings to the appropriate stakeholders for corrective action and process improvement.
Ensure all communications and data-sharing activities are handled professionally, accurately, and in a timely manner.
Maintain strict confidentiality of sensitive information in compliance with company policies and data protection standards.
Coordinate with wholesalers, customers, airlines, merchants, and other third parties as required.
Support collections activities and follow-ups with external partners.
Assist with memo reconciliation and related correspondence.
Contribute to new initiatives and continuous improvement efforts aimed at reducing losses and enhancing operational efficiency.