Data Entry Specialist

Aston Carter•Richfield, OH

3d•$22 - $25•Onsite

About The Position

The Data Entry / Enrollment Specialist supports clients throughout the enrollment and maintenance process by accurately entering, updating, and verifying participant information. This role focuses on precise data entry, record management, and administrative support while providing courteous and professional customer service. The specialist helps maintain accurate customer records, collaborates with internal teams and insurance carriers, and occasionally contacts customers by phone to verify demographic details and resolve discrepancies.

Requirements

2+ years of experience in administrative support, customer service, enrollment, insurance, healthcare, data entry, or a related field preferred.
Strong data entry skills with a high level of accuracy and speed.
Proficiency in Microsoft Office, particularly Excel and Outlook.
Excellent attention to detail and strong organizational skills.
Ability to handle confidential information with discretion and professionalism.
Strong written and verbal communication skills.
Ability to prioritize tasks and manage multiple deadlines in a fast-paced environment.
Good handwriting skills for completing applications and documents by hand when needed.
Experience with customer record maintenance.
Experience using CRM or enrollment management systems.
Background in benefits administration or insurance enrollment processing.
Familiarity with health insurance or the employee benefits industry.

Nice To Haves

Experience working with insurance companies or sales teams in an enrollment or benefits-related capacity.
Prior exposure to benefits administration processes and terminology.
Knowledge of health insurance products and employee benefits structures.
Comfort working in roles that combine administrative, customer service, and data-focused responsibilities.
Ability to work both independently and collaboratively to meet shared goals.
Strong problem-solving skills and the ability to resolve data or enrollment discrepancies efficiently.

Responsibilities

Enter, update, and maintain enrollment and participant data with a high level of accuracy in designated systems and tools.
Review enrollment forms and supporting documents to ensure completeness, accuracy, and compliance with established guidelines.
Verify participant demographic and policy information and resolve discrepancies through research and follow-up.
Contact customers by phone as needed to confirm information, clarify details, and ensure accurate enrollment records.
Maintain and organize customer records, ensuring data integrity and consistency across systems, including CRM or enrollment management platforms.
Support benefits administration and insurance enrollment processing by accurately capturing plan selections and changes.
Collaborate with internal teams and insurance companies to ensure timely and accurate processing of enrollment data.
Use Microsoft Excel and Outlook to manage data, track activities, and communicate updates to relevant stakeholders.
Handle confidential information responsibly and in accordance with privacy and security requirements.
Prioritize tasks and manage multiple deadlines in a fast-paced environment to meet service and processing timelines.
Provide administrative support as needed, including preparing forms, correspondence, and documentation related to enrollments.
Complete applications and documents by hand when required, ensuring clear and legible handwriting.
Contribute to a customer-focused experience by responding to inquiries and providing clear, professional communication.