Data Entry Specialist - Sales
About The Position
Socket is looking for an organized and talented Data Entry Specialist - Sales to join our team! This role is crucial to ensuring that our fiber orders and customer accounts are accurately entered, tracked, and fulfilled in a timely manner. Start the day by reviewing incoming sales orders and customer details, ensuring everything is accurate, complete, and ready to move forward. Throughout the day, enter and update customer information, verify service availability, and process fiber orders with speed and precision. Work closely with sales, customer care, and operations teams to resolve discrepancies and keep orders on track for installation. Every task supports a smooth transition from sale to service, helping bring high-speed fiber connectivity to customers while maintaining clean, reliable data behind the scenes. This is an in-office position.
Requirements
- Strong written and verbal communication skills
- Ability to keep detailed documentation
- Multitasking skills
- Initiative
- Proficiency with computers
- Reasoning skills
- Ability to analyze data
- Organizational skills
- Dependability
- Ability to follow established processes
- Strong ability to collaborate with other teams
- Ability to remain seated for extended periods while working at a multi-screen computer workstation; frequent use of hands for typing and mouse navigation; visual acuity to view multiple monitors; and occasional standing, walking, or light lifting (e.g., office materials).
Nice To Haves
- Previous experience in data entry, order processing or administrative support preferred
- Comfortable working in a fast-paced, team-oriented environment
Responsibilities
- Accurately submit and manage fiber orders in the Socket system
- Create and maintain customer billing accounts
- Occasionally coordinate and schedule with customers as needed
- Ensure all order details and documentation are complete and accurate
- Follow established workflows and company processes with consistency
- Procure necessary components and services related to customer orders
- Perform data entry with a high degree of accuracy
- Communicate clearly and effectively with internal teams to ensure smooth order fulfillment
- Troubleshoot and resolve order-related discrepancies or issues
- Other duties as assigned
Benefits
- Competitive pay + bonus potential or performance-based commission
- Medical, dental, vision, life, and 401k with match
- Free coaching/counseling for employees & families
- Free fiber service (if available in your area)
- Tuition reimbursement for personal and professional growth
- Community engagement opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
